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- Tasks: Support products and assist with technical queries via phone, email, and Teams.
- Company: Join a market-leading client expanding their technical team in a dynamic environment.
- Benefits: Enjoy opportunities for skill development and training, plus a collaborative work culture.
- Why this job: Perfect for tech-savvy problem solvers who love customer satisfaction and teamwork.
- Qualifications: Level 3 qualification in Engineering or relevant experience; strong communication skills required.
- Other info: Expect a response within 72 hours if your application matches the role.
The predicted salary is between 28800 - 48000 £ per year.
Our market leading client is growing their technical team and are looking for an experienced Electrical and Mechanical Engineer to join them as Technical Support Engineer. If you are a tech-savvy individual with a passion for problem-solving, customer satisfaction and enjoy working closely with external sales teams to drive market growth, they have the perfect opportunity for you!
The role involves supporting products and assisting in the applications that they could be used in. These technical questions come in via the phone, email and internal systems, from internal customers and external customers. The product range is large spanning from pneumatics to electric drives, serial interface to chillers.
Key Responsibilities:
- Provide technical support through phone, emails, Teams calls and Webinars
- Continuously develop your skills and knowledge in the industry
- Provide support and training to internal departments
- Provide showroom tours to customers
Requirements:
- Level 3 qualification in an Engineering discipline or relevant experience
- Methodical problem solver, organised and able to keep clear and comprehensive records
- Strong communication skills, both written and verbal. This role demands someone with the ability to be understood using a lot of communication channels
- Ability to work collaboratively with cross-functional teams
- Have technical knowledge, paired with an understanding of sales would be of benefit
- Enthusiasm for energy-saving initiatives and sustainability
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Contact Detail:
Ideal Personnel and Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Electrical/Mechanical Engineer
✨Tip Number 1
Familiarise yourself with the specific products and technologies mentioned in the job description, such as pneumatics and electric drives. This knowledge will not only help you answer technical questions confidently but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining complex technical concepts in simple terms. Since the role involves interacting with both internal and external customers, being able to convey information clearly will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the engineering field, particularly those who work in technical support roles. Engaging with industry peers can provide valuable insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved technical issues. Being ready to discuss these scenarios during an interview will highlight your capability to handle the challenges of the role.
We think you need these skills to ace Technical Support Electrical/Mechanical Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in electrical and mechanical engineering. Emphasise any technical support roles you've held and showcase your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer satisfaction and your ability to communicate effectively. Mention specific examples of how you've successfully supported customers in the past.
Highlight Technical Knowledge: In your application, clearly outline your technical knowledge related to the products mentioned in the job description, such as pneumatics and electric drives. This will demonstrate your suitability for the role.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively communicated with both internal teams and external customers in previous positions.
How to prepare for a job interview at Ideal Personnel and Recruitment Solutions
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical knowledge related to electrical and mechanical engineering. Be prepared to discuss specific products and applications, as well as any relevant experience you have in troubleshooting and problem-solving.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with customers and internal teams, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated complex technical information to non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific technical issues or customer queries, showcasing your methodical approach and organisational skills.
✨Express Enthusiasm for Sustainability
Given the emphasis on energy-saving initiatives, be ready to share your thoughts on sustainability in engineering. Discuss any relevant projects or ideas you have that align with the company's values and goals in this area.
