People Services Delivery Manager in Bolton

At Warburtons, family is at the heart of our business. Five generations' worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the past 141 years. Warburtons is the largest bakery brand in the UK, but that doesn't allow us to rest on our laurels. We are pioneers of the industry and ambitious market leaders, always seeking to challenge ourselves and convention.

As the UK's No. 1 Bakery Brand we have been baking bread since 1876. Today, we are proudly a fifth-generation family, supplying over 18,000 retail customers from 11 bakeries and 15 depots, with nearly 5,000 people, producing and delivering a range of over 70 products including gluten and wheat free. Family and values are what makes us different.

Are you a highly motivated, experienced HR professional who excels at people management, with experience of running a centralised people services operation? An opportunity has arisen to lead our fast-paced People Services team, based at our Head Office in Bolton, delivering a customer focused, administrative, transactional and first level HR advisory service, providing the best possible experience for our people and managers.

This is an exciting role and you'll be responsible for leading and overseeing a customer focused team, driving performance to deliver a best-in-class service to the business and play a key role in continuously improving our processes, documentation and policies. You will be responsible for the ongoing maintenance and update of these policies ensuring compliance, governance and a consistent alignment between policy maintenance and frontline service delivery.

With a data-driven mindset, you will have strong analytical skills to monitor, report and improve key performance KPIs. You will work closely with the HRIS and Analytics team to continuously improve the quality and efficiency of the service being provided. You will have a proven track record of leading, motivating, coaching and developing a high performing team, with excellent communication skills and relationship building.

The People Services team serves the entire business, so relationships with all functions including our manufacturing and distribution operations, talent acquisition, payroll and site people teams are critical to ensure that the quality of the service provided to our people is as good as the quality of our products.

Key Accountabilities and Measures:

• People Services team leadership and development
• Ensuring a strong employee experience and embedding a customer-centric service culture
• Partnership with HRIS and digital enablement
• Continuous improvement mindset and embedding new ways of working
• Key performance indicators and service level reporting
• HR compliance, risk management, process and policies
• Collaboration and stakeholder management

Essential Ingredients:

• Previous experience in leading a professional HR/People services function
• Demonstrates exceptional customer focus and experience at the heart of everything you do
• Experience of a cloud based ESS/MSS integrated HR technology
• Ideally a good working knowledge of Core HR systems, Onboarding, Ticketing and Document Management Systems
• Able to understand and execute a variety of different terms and conditions
• Relentlessly provide process excellence and have a continuous improvement mindset
• Analytical, able to interpret data and trends and take appropriate action
• Exceptional communicator
• Strong stakeholder management skills with the ability to engage diverse populations including HR, leaders and employees
• Sound understanding of ER, employment law and people related legislation
• Proven leader and coach, able to set and achieve performance standards

Extra Dough:

• Competitive Base Salary
• A slice of the annual profits through our discretionary profit share
• 5 weeks holiday with an option to purchase an extra 5 days each year
• Award winning pension plan
• Life assurance
• Private Medical Insurance
• Extra Dough through retail discounts and other health and wellbeing services

We respect and value difference. We look to create an inclusive workplace that promotes and values diversity.