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For Companies At a Glance
- Tasks: Provide exceptional service and advice to customers over the phone.
- Company: Join Vitality, a multi-award-winning UK insurance brand focused on health and happiness.
- Benefits: Enjoy a pension match, free meals, life assurance, and discounted gym memberships.
- Why this job: Be part of a supportive team that values your growth and well-being.
- Qualifications: Experience in Financial Services and strong customer engagement skills are essential.
- Other info: Flexible work environment with opportunities for personal development and community impact.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Team – Protection, ( D2C Life Department)
Remote based- 4 weeks training based in Stockport and 1 day a month in the Stockport office
What this role is all about
It’s important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this maybe the role for you. This role is about the quality of the customer journey providing advice on Vitality Life products, building a rapport so through their choices they make the right one through us, as Vitality Life. This is over the telephone and can be direct with personal customers and our business customers too. We offer ongoing support, coaching and we focus on your development in your Vitality career.
What you will you do as a Remote Protection Adviser
Providing exceptional service and advice over the telephone to our customers
Time management is key as we are fast paced, and we have lots of customer needs to meet
Proactivity in maintaining your knowledge being a driver in your own performance, knowing we will support in every step
Ensuring that FCA and internal regulatory standards for advice provision are met
Quality of advice provided is a must with every fact find, making sure you have everything documented along with the analysis and outcomes. Every conversation is importantWhat you need to thrive
Experience within Financial Services is a must to be based remote
Confident telephone manner
Full understanding and knowledge of the regulatory requirements of the FCA
Strong Customer orientation and engagement skills
Highly motivated with a drive to deliver sales targets and outstanding customer outcomes
A driven individual with committed to person development and progression
Strong Organisation skills with the ability to manage personal time and focus to maximise productivity and results
Financial services qualifications appropriate to the role, ideally CEMAP or R05So, what’s in it for you?
Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salary
PLUS Our award-winning Vitality Health Insurance with all the benefits and activity based rewards
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
Help you to be the healthiest you’ve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We\’re really excited to announce that we have recently been awarded \”Top 10 Best Places To Work\” in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we’re the right fit for you? We can’t wait.
Diversity & Inclusion
At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality’s approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible
Remote working/work at home options are available for this role.
Remote Protection Adviser employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Protection Adviser
✨Tip Number 1
Familiarize yourself with Vitality Life's products and services. Understanding the specifics of what you will be advising on will not only boost your confidence but also help you build rapport with customers.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on phone interactions, being able to convey information clearly and engagingly is crucial for providing exceptional service.
✨Tip Number 3
Stay updated on FCA regulations and compliance standards. This knowledge will not only help you meet the requirements but also demonstrate your commitment to providing quality advice.
✨Tip Number 4
Showcase your customer orientation skills during interviews. Be prepared to discuss past experiences where you successfully engaged with customers and met their needs, as this aligns perfectly with the role's focus.
We think you need these skills to ace Remote Protection Adviser
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Protection Adviser. Highlight your experience in providing exceptional customer service and how you can relate to customers' needs in your application.
Showcase Relevant Experience: Emphasize your background in Financial Services, particularly any roles that required a confident telephone manner and strong customer engagement skills. Mention specific achievements or experiences that demonstrate your ability to meet sales targets and deliver outstanding customer outcomes.
Highlight Regulatory Knowledge: Since understanding FCA regulations is crucial for this role, make sure to mention any relevant qualifications (like CEMAP or R05) and your familiarity with regulatory requirements in your application.
Express Your Motivation: Convey your motivation for personal development and progression within the company. Discuss how you plan to maintain your knowledge and drive your own performance, as this aligns with the company's focus on employee growth.
How to prepare for a job interview at Vitality
✨Understand the Customer Journey
Make sure you can articulate how you would relate to customers and understand their needs. Prepare examples of how you've provided exceptional service in the past, especially in a financial services context.
✨Showcase Your Financial Services Experience
Highlight your experience within financial services during the interview. Be ready to discuss specific regulatory requirements from the FCA that you are familiar with and how you have adhered to them in previous roles.
✨Demonstrate Strong Communication Skills
Since this role involves providing advice over the telephone, practice your telephone manner. Be clear, confident, and engaging in your responses, and prepare to role-play potential customer interactions.
✨Emphasize Time Management and Proactivity
Discuss how you manage your time effectively in a fast-paced environment. Provide examples of how you take initiative in maintaining your knowledge and driving your own performance.
