Dedicated Customer Professional

Overview

Dedicated Customer Professional, Gravesend. We have an exciting opportunity to join our team on a permanent basis at our European Head Office in Gravesend, Kent. Monday – Friday 8.30 – 5.30pm. Competitive salary.

Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan, a global provider of Energy and Logistics. At our European Head Office, we have 200 employees and over 26 languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you.

As our Dedicated Customer Professional, you will build strong relationships with customers on the telephone, oversee all orders, liaise with key colleagues to ensure everything is in place to guarantee deliveries within lead time, and handle all customer enquiries.

Responsibilities

• Manage and oversee customer deliveries
• Be the first point of contact for all customer requests, respond to customers within agreed time scales
• Proactive communication to keep customers informed
• Build strong relationships with customers to understand their needs, weekly courtesy calls with key customers and internal account managers to ensure needs are met and where possible exceeded
• Takes ownership of challenges and following through to ensure delivery as promised to the customer, collaborating with colleagues and being the voice of the customers
• Investigate complaints, monitor and challenge for preventative measures
• Challenge processes to ensure we constantly improve
• Process Customer Orders and check colleagues order entry
• Process and resolve Customer Complaints in a timely manner
• Understanding, communicating and processing promotional deals
• Contact customers who regularly order and haven’t ordered in their usual timeframe, or ordering outside their usual buying pattern
• Proactively contact customers to ensure they are aware of any offers or products in our portfolio they are not currently purchasing

Essential Skills

• 2-3 years previous experience in a demanding customer service environment
• IT proficient in MS package, intermediate to advanced in Excel
• Ability to work in a fast-changing, dynamic environment
• Fluent in English both written and spoken
• Excellent communication skills – a relationship builder
• Active listening skills
• Ability to deliver difficult messages positively
• Ability to give and receive feedback positively
• Process driven and able to adapt and utilise to best advantage
• Proactive attitude

Desirable Skills

• Additional language spoken, in particular French, Spanish and/or Portuguese
• Experience of working with SAP and Salesforce
• Experience of complaint handling through to resolution
• International business understanding and/or experience

In return for joining us

• Competitive Salary
• 25 days holiday plus bank holidays annually (pro-rata)
• Contributory pension scheme (company match up to 7%)
• Life Assurance 4x basic salary
• Medicash EAP and Perks
• Free Parking

Interested in becoming a Moover? Join us as our Dedicated Customer Professional and be part of a global organisation who truly value their employees, encourage development and progression. If yes, apply today, we’d love to hear from you!

Please note we endeavour to reply to everyone, but it is not always possible. If you have not heard from us within two weeks of your application, please assume in this instance we have not been able to progress.