Italian Customer Service Advisor

\\n \\nThis is an excellent opportunity for a motivated individual who enjoys problem-solving, building relationships, and working in a fast-paced environment. \\n \\nProvide outstanding customer support to Italian-speaking clients via phone, email, and live chat \\n \\nHandle enquiries relating to products, orders, deliveries, and after-sales support \\n \\nResolve customer complaints promptly with empathy and professionalism \\n \\nAccurately update customer records within the CRM system \\n \\nLiaise with internal departments such as logistics, sales, and operations to ensure smooth resolution of issues \\n \\nIdentify opportunities to improve the customer experience \\n \\nMaintain strong product knowledge to confidently assist customers \\n\\nSkills & Experience Required \\n \\nFluent in Italian and English (written and spoken) \\n \\nPrevious experience in a customer service or client-facing role preferred \\n \\nExcellent communication and interpersonal skills \\n \\nStrong problem-solving ability with a proactive mindset \\n \\nGood IT skills and familiarity with CRM systems \\n \\nAbility to prioritise workload and work effectively under pressure \\n \\nHigh attention to detail