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- Tasks: Support case management systems and provide first-line IT support across multiple sites.
- Company: Join a well-known client in Devizes, specialising in IT solutions.
- Benefits: Enjoy a salary up to £36,000, 25 days holiday, and birthday off!
- Why this job: Be part of a dynamic IT team and enhance your tech skills while making a real impact.
- Qualifications: Proficient in IT with strong communication skills; eager to learn and work independently.
- Other info: Opportunity for growth and development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
I am seeking a case management IT Support Analyst to work on-site across 5 different sites for a well-known client based in the Devizes area. The right case management IT Support analyst will be a part of the IT team, assisting with the implementation, maintenance & control of elements of the Information Technology within the office at all locations when and where needed as instructed by the departmental manager. Also assisting the IT systems and software developer in updating and recommending changes to the case management systems as directed by management.
Benefits of this role include:
- Salary up to £36,000
- Pension scheme
- 25 days holiday
- Shut down days at Christmas
- Bank Holidays
- Birthday off
Key Responsibilities include:
- Support case management scripting, troubleshoot issues, and identify areas for process improvement.
- Provide first-line technical support to staff, ensuring effective use of IT resources.
- Assist with the setup and configuration of peripheral equipment.
- Support staff training on operating systems, software packages, and applications.
- Maintain positive working relationships with colleagues and supervisors.
- Perform additional duties as assigned by the departmental manager. If these duties significantly alter the nature of the role over time, a formal role review will be conducted.
Essential skills needed include:
- Able to work independently with minimal supervision
- Proficient keyboard skills and solid computer knowledge
- Professional and friendly telephone manner
- Strong verbal and written communication skills
- Capable of using initiative and working effectively within a team
- Skilled at prioritising tasks and managing time efficiently
- Eager to develop and expand technical knowledge
- Remains calm and composed under pressure
- Well-organised with strong time management skills
- Detail-oriented and focused
- Keeping up to date with current IT trends and advancements
Desirable skills include:
- Lexis Nexis Visul files
- SOS Practise Manager / Connect
- Microsoft Windows operating system
- Microsoft Windows Servers
- Querying Progress or Microsoft SQL Server databases
- Microsoft Active Directory
- Microsoft 365 and Azure online services
- Server virtualisation (hypervisors such as VMware or Hyper-V)
- Smart phone apps (e.g. Apple / Google)
- Anti-Virus / Malware services
- Web Filtering
- LAN/WAN
- VoIP Telephone services
- Business printing services
If you are interested in this position please click 'apply'.
Case Management IT Support Analyst in Devizes employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Management IT Support Analyst in Devizes
✨Tip Number 1
Familiarise yourself with the specific case management systems mentioned in the job description, such as Lexis Nexis and SOS Practice Manager. Having hands-on experience or knowledge about these systems can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company to gain insights into the work culture and expectations. This can help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Brush up on your troubleshooting skills, especially related to IT support. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will showcase your problem-solving abilities.
✨Tip Number 4
Stay updated on the latest IT trends and advancements, particularly those relevant to case management and support roles. Mentioning recent developments during your interview can demonstrate your commitment to continuous learning and improvement.
We think you need these skills to ace Case Management IT Support Analyst in Devizes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your technical support experience, case management systems knowledge, and any specific software mentioned in the job listing.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you're a great fit. Mention your ability to work independently, your strong communication skills, and your eagerness to develop your technical knowledge.
Highlight Relevant Skills: In your application, emphasise essential skills such as troubleshooting, time management, and your proficiency with Microsoft products and databases. Use specific examples from your past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hunter Selection
✨Showcase Your Technical Skills
Make sure to highlight your proficiency with the essential software and systems mentioned in the job description, such as Microsoft Windows, SQL Server, and case management systems. Be prepared to discuss specific examples of how you've used these tools in previous roles.
✨Demonstrate Problem-Solving Abilities
As a Case Management IT Support Analyst, troubleshooting is key. Prepare to share instances where you've successfully identified and resolved technical issues. This will show your potential employer that you can handle the challenges of the role effectively.
✨Emphasise Communication Skills
Since you'll be providing first-line support, strong verbal and written communication skills are crucial. Practice explaining technical concepts in simple terms, as you may need to assist staff who aren't as tech-savvy.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your interest in the position and the company. Ask about the team dynamics, ongoing projects, or how success is measured in this role. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
