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- Tasks: Support the Operations Team by managing client queries and coordinating contractor work.
- Company: Dynamic Resourcing Services Ltd has been a leader in Workplace Support since 2006.
- Benefits: Enjoy flexible working from home, competitive pay, and potential for full-time employment.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in client satisfaction.
- Qualifications: Strong computer skills and good communication; experience in Facilities Services is a plus.
- Other info: Immediate start available with weekly pay; perfect for students seeking part-time work.
Location: Burnham (Work from home and office)
Dynamic Resourcing Services Ltd has been established since 2006 and specialises in Workplace Support. We have a number of Blue-Chip clients within Manufacturing, Distribution and Facilities Management who have multiple sites nationally. We require an experienced Service Desk Coordinator (Mainly working from home and occasional office-based working) to provide support to the Operations Team.
Service Desk Coordinator Basic Duties:
- Receiving orders and responding to queries and requests via chat, email, or phone with Client and Contractors
- Raise Orders and book with contractors
- Organise attendance with sites/clients
- Liaise with contractors/clients whilst works are ongoing
- Following up with client to ensure work is completed to satisfactory level
- Chase for any reports/invoices to close job
- Logging jobs on to the CRM system
- Send quotes to clients as per request
- Updating jobs status on a daily basis
- Compiling supplier invoices
- Complete weekly costing for orders
- Keeping rapport and relationships with both contractors and clients
- To report to and follow instructions from senior management
Must be willing to work on company software; training will be provided.
Skills and Qualifications required:
- Strong Computer Skills ie, Microsoft Word and Excel
- Good communication skills
- Good customer service skills
- Work on own initiative and as part of a team
Ideally someone with previous working experience within the Facilities Services Industry or Property Maintenance would be an advantage.
Hours of Work: 8.30am to 12.30pm (Monday to Friday)
Rates of Pay: up to £13.00 per hour
This could become a full-time job for the right calibre of candidate. Immediate Start and weekly paid.
Service Desk Coordinator employer: Dynamic Resourcing
Contact Detail:
Dynamic Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description. Since training will be provided, showing a proactive interest in learning these systems can set you apart from other candidates.
✨Tip Number 2
Highlight your communication skills during any interactions with us. As a Service Desk Coordinator, effective communication is key, so be prepared to demonstrate how you've successfully managed client relationships in the past.
✨Tip Number 3
Research Dynamic Resourcing Services Ltd and their clients. Understanding their operations and the industries they serve will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare examples of how you've worked both independently and as part of a team. This role requires a balance of initiative and collaboration, so having specific instances ready can demonstrate your suitability for the position.
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and coordination roles. Emphasise any previous work in facilities services or property maintenance, as this will be advantageous.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to work both independently and as part of a team. Mention specific examples of how you've successfully managed client relationships or resolved queries in the past.
Highlight Technical Skills: Since the role requires strong computer skills, particularly in Microsoft Word and Excel, make sure to mention your proficiency with these tools. If you have experience with CRM systems, include that as well.
Show Enthusiasm for the Role: In your application, express your eagerness to contribute to the Operations Team and your willingness to learn new software. This shows that you're proactive and ready to adapt to the company's needs.
How to prepare for a job interview at Dynamic Resourcing
✨Showcase Your Communication Skills
As a Service Desk Coordinator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, whether it's through examples of past experiences or by engaging in a mock conversation during the interview.
✨Familiarise Yourself with CRM Systems
Since logging jobs on a CRM system is part of the role, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any specific CRM software, mention it during the interview to highlight your readiness for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client queries. Think of scenarios from your previous roles where you successfully resolved issues or improved client satisfaction, and be ready to discuss them.
✨Demonstrate Your Initiative
The job requires someone who can work independently as well as part of a team. Prepare examples that showcase your initiative and ability to manage tasks without constant supervision, which will show that you are a proactive candidate.
