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For Companies At a Glance
- Tasks: Coordinate transport collections and resolve delivery issues while ensuring compliance with shipping regulations.
- Company: Join a successful Sunderland-based business with a strong reputation in logistics.
- Benefits: Enjoy a permanent role with perks like gym membership, health programmes, and company events.
- Why this job: Be part of a dynamic team in a varied role that promotes personal growth and excellent company culture.
- Qualifications: Experience in shipping/logistics and strong communication skills are essential; GCSEs in Maths and English required.
- Other info: Full-time hours from Monday to Friday with on-site parking available.
The predicted salary is between 28800 - 43200 £ per year.
Rewards and Benefits:
- Permanent role
- Monday to Friday working hours
- Bereavement leave
- Company events
- Company pension
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
- Varied and interesting role
- Excellent company culture
MTrec's Client Opportunity: Our client is an established and successful business based in Sunderland. They are looking for an Import / Export Coordinator to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below.
The role you will be doing:
- Coordinate carrier collections for all modes of transport, including Road, Sea, and Air ensuring timely and efficient despatch.
- Investigating late, delayed, lost, and damaged deliveries and working closely with customer service, providing resolution to customer satisfaction.
- Facilitating claims with couriers and freight forwarders.
- Ensure proof of export is obtained, properly documented, and filed in compliance with shipping regulations.
- Provide accurate and timely freight quotations.
- Preparation of shipping documentation and keeping up to date with country requirements.
- Handling inbound telephone calls from couriers and customers addressing queries professionally and efficiently.
- Clearance instructions for imports and consulting with warehouse to schedule deliveries.
- Maintaining and updating Shipping database, ensuring all records are accurate and current.
About You:
- Experience working within a shipping or logistics role.
- Proficient in Microsoft software applications.
- Professional telephone manner with excellent verbal communication skills.
- Strong team player with the ability to meet targets and prioritise tasks effectively.
- Exceptional communication and interpersonal skills, fostering strong working relationships.
- Ability to organise workloads effectively to complete within department KPIs.
- Proactive and enthusiastic, with the willingness to learn and develop.
- GCSE's grade A - C / 9 - 4 for Maths and English.
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import / Export Coordinator
✨Tip Number 1
Familiarise yourself with the latest shipping regulations and compliance requirements. This knowledge will not only help you in the role but also impress the hiring team during your discussions.
✨Tip Number 2
Network with professionals in the logistics and shipping industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Brush up on your Microsoft software skills, especially Excel, as it’s crucial for maintaining shipping databases and preparing documentation. Consider taking a quick online course if you need a refresher.
✨Tip Number 4
Prepare to discuss your previous experiences in logistics during the interview. Be ready to share specific examples of how you've handled challenges like delayed shipments or customer queries effectively.
We think you need these skills to ace Import / Export Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in shipping or logistics. Emphasise your proficiency in Microsoft applications and any specific achievements that demonstrate your ability to meet targets and manage workloads effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention how your previous experiences align with the responsibilities of the Import / Export Coordinator position, particularly in coordinating carrier collections and handling customer queries.
Highlight Relevant Skills: In your application, clearly outline your exceptional communication and interpersonal skills. Provide examples of how you've successfully resolved issues in past roles, especially those related to late or damaged deliveries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in logistics and shipping roles.
How to prepare for a job interview at MTrec Ltd Commercial
✨Showcase Your Shipping Knowledge
Make sure to brush up on your knowledge of shipping regulations and logistics processes. Be prepared to discuss your previous experience in the field, especially any specific instances where you successfully coordinated shipments or resolved delivery issues.
✨Demonstrate Communication Skills
Since the role requires excellent verbal communication, practice articulating your thoughts clearly. You might be asked to handle a mock customer query during the interview, so think about how you would respond professionally and efficiently.
✨Highlight Teamwork Experience
This position values strong team players, so be ready to share examples of how you've collaborated with others in past roles. Discuss how you prioritised tasks and met targets as part of a team, showcasing your ability to work well with colleagues.
✨Prepare for Technical Questions
Familiarise yourself with Microsoft software applications, as proficiency is required. Expect questions that assess your technical skills, such as how you would maintain a shipping database or prepare shipping documentation accurately.
