Team Leader - Home Based - Immediate Start

Team Leader – Portsmouth About the job Discover a career in your hands at HMRC. Whether you\\\\\\\’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it\\\\\\\’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Lead. Are you passionate about leadership and driving performance in a dynamic environment? Are you a natural leader with a passion for delivering exceptional customer service? His Majesty\\\\\\\’s Revenue and Customs (HMRC) is looking for dedicated team leaders to join our inclusive and diverse Customer Service team. We are committed to creating a great place to work for all colleagues, where we recognise the potential of everyone who chooses to work for us, offering a range of flexible working patterns and support to ensure a fulfilling career at HMRC. We help a wide range of customers through the administration of Pay As You Earn (PAYE), Self-Assessment (SA), Online Services (OSH), Employer Services (EHL) and other specialist Services. As an HMRC team leader, you will be a highly visible manager who will champion excellent performance within your team. At HMRC, you\\\\\\\’ll find flexible working options and strong support to help you build a fulfilling and rewarding career. This role offers exciting opportunities for growth and development, along with the chance to make a real impact on people\\\\\\\’s lives-giving you a sense of purpose and pride in making a difference. No matter what your background, if you\\\\\\\’re a strong leader who\\\\\\\’s passionate about customer service and team performance, we\\\\\\\’d love to meet you. The Team Leader role is part of the Operational Delivery profession in the Civil Service. You will lead a multi-channel team working flexibly across a range of hours, to inspire and motivate people to deliver great customer service. You will work collaboratively with the wider team to deliver a quality service to all our customers through various channels and drive continuous improvement. Own the quality results for your team ensuring customers\\\\\\\’ needs are handled accurately. • Actively address performance, attendance and conduct issues in line with HMRC policies. • Nurture talent and push your team to seize development opportunities. • Drive digital engagement by helping your team promote our online offerings. Use customer insights to continuously improve and enhance our digital services. • Managing a Quality Service Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. • Pension – We make contributions to our colleagues\\\\\\\’ Alpha pension equal to at least 28.Family friendly policies. • To find out more about HMRC benefits and find out what it\\\\\\\’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Civil Service Management Judgement Test After submission of the first stage of your application, you will be invited to complete a Civil Service Management Judgement Test. Please allow yourself plenty of time to complete it, as there will be no technical help or guaranteed assistance after 08:00 on 20/05/2025. Please complete the online test as soon as possible (within 24 to 48 hours is recommended), the closing date for the tests is 14:00 on 20/05/2025. If you fail to complete the online test before the deadline your application will be withdrawn. The test is administered online and accessed via the CS Jobs website. Please also be advised that Online Tests may only be one element of the application process. Managing a Quality Service We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we\\\\\\\’ll let you know via your Civil Service Jobs account. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs. Complete the \\\\\\\”Assistance required\\\\\\\” section in the \\\\\\\”Additional requirements\\\\\\\” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\\\\\\\’re deaf, a Language Service Professional. Important information for existing HMRC contractual homeworkers: Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role. As part of our legitimate interests, we are testing the use of new technologies such as automation and/or Artificial Intelligence in the assessment for CV, personal statement and behaviour statement. Please note that for this specific vacancy, this testing may run in parallel with our standard assessment process and will not influence or determine the outcome of your application in any way. You can read the Civil Service Jobs and HMRC Privacy Notices for more information about our lawful basis for processing your personal data and HMRC\\\\\\\’s use of AI. If you don\\\\\\\’t want your data to be used as part of the trial, please send your Application ID and the Vacancy Reference to Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).