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- Tasks: Support daily housekeeping operations and ensure guest satisfaction in a luxury hotel.
- Company: Join Marriott, the world's leading hospitality brand with over 7,000 properties globally.
- Benefits: Enjoy competitive salary, 31 days holiday, private medical, and discounts at top restaurants.
- Why this job: Be part of an award-winning team with endless career progression and world-class training opportunities.
- Qualifications: High school diploma or GED; experience in housekeeping preferred but not required for graduates.
- Other info: Work in a vibrant Mayfair location with access to exclusive events and employee recognition schemes.
The predicted salary is between 24000 - 36000 £ per year.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy.
We are now recruiting for a dynamic and passionate Assistant Executive Housekeeper to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world-class training is available to you.
JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
- High school diploma or GED; 1 year experience in the housekeeping or related professional area.
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets- Ensures knowledge and understanding of OSHA regulations are up to date.
- Oversees all lost and found procedures.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guest room maintenance needs.
- Understands and complies with loss prevention policies and procedures.
- Ensures all employees have proper supplies, equipment and uniforms.
- Assists in supervising an effective inspection program for all guestrooms and public space.
- Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
- Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
- Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Sets a positive example for guest relations.
WHAT WE CAN OFFER YOU:
- A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent.
- Competitive Salary + 31 days holiday including bank holidays.
- Accommodation Service Charge after successful completion of probationary period.
- Private Medical via AXA.
- Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat.
- Length of service rewards and invitations to recognition events.
- Monthly/yearly recognition schemes.
- Extensive training both internally and externally.
- World-class career opportunities internationally within Marriott hotels tailored to your specific needs.
- Heavily discounted room rates for you & friends and family.
- Professional learning and development opportunities.
- Complimentary meals on duty.
- Complimentary dry cleaning.
- Complimentary use of Gym.
- Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations.
- Pension scheme to help you save for the future.
- Access to major high street discounts.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Contact Detail:
London Marriott Hotel Grosvenor Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Executive Housekeeper Grosvenor Square
✨Tip Number 1
Familiarise yourself with Marriott's core values and the concept of 'The JW Treatment'. Understanding their commitment to exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Marriott Hotels, especially those in housekeeping roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to manage teams and ensure high standards of cleanliness and guest satisfaction, as these are key aspects of the role.
✨Tip Number 4
Research the London Marriott Hotel Grosvenor Square specifically. Knowing details about their services, amenities, and recent developments can help you stand out as a candidate who is genuinely interested in the position.
We think you need these skills to ace Assistant Executive Housekeeper Grosvenor Square
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or hospitality. Emphasise any leadership roles or responsibilities you've had, especially those that align with the Assistant Executive Housekeeper position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Marriott's values. Mention specific experiences that demonstrate your ability to manage teams and ensure exceptional customer service.
Highlight Relevant Skills: In your application, focus on skills such as team management, attention to detail, and knowledge of health and safety regulations. These are crucial for the role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is vital in the hospitality industry.
How to prepare for a job interview at London Marriott Hotel Grosvenor Square
✨Research Marriott's Values
Before your interview, take some time to understand Marriott's core values and their commitment to hospitality. Familiarise yourself with 'The JW Treatment' and be ready to discuss how you can embody these principles in your role as an Assistant Executive Housekeeper.
✨Showcase Your Experience
Be prepared to talk about your previous experience in housekeeping or related fields. Highlight specific examples where you ensured guest satisfaction or improved operational efficiency. This will demonstrate your capability to manage housekeeping operations effectively.
✨Emphasise Teamwork
Marriott values collaboration and camaraderie among its staff. Share examples of how you've worked successfully in a team environment, especially in high-pressure situations. This will show that you can contribute positively to the hotel's culture.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and the company.
