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- Tasks: Lead a luxury reception team, ensuring top-notch customer service and building maintenance.
- Company: Join a successful luxury business services provider in the heart of Central London.
- Benefits: Enjoy great pay, no weekends, and a supportive environment for your development.
- Why this job: Be part of a dynamic team in a luxury setting, enhancing your career in customer service.
- Qualifications: 2+ years in 5* customer service, management experience, and excellent communication skills required.
- Other info: Monday to Friday role with opportunities for personal growth and skill development.
The predicted salary is between 36000 - 60000 £ per year.
This local luxury business services provider is looking for a talented and professional Reception Manager to join their team in Central London. Monday to Friday, no evenings or weekends.
What’s in it for you as Reception Manager?
- Great pay and benefits
- An opportunity to work for a successful and growing company
- A chance to work for a company who will support your development
- A luxury working environment
What will you be doing as Reception Manager?
- Assisting the General Manager in running the building to the highest possible standard
- Dealing with customer queries or complaints efficiently and professionally
- Ensuring the building is maintained to the highest 5* standards
- Proactively form positive working relationships with customers, getting to know their business needs and requirements
- Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible
- Monitor housekeeping, making sure standards are kept high
- Deliver tours of the building to prospective customers
What experience are we looking for in a Reception Manager?
- 2+ years’ experience delivering exceptional 5* customer service
- Experience managing others, training others and supporting staff development
- Experience in assisting to manage a commercial building (for example a hotel)
- Excellent communication skills - this is essential. You must be able to communicate both verbally and in writing, with skill and professionalism
- Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you’re unfamiliar with
- Well organised, with good time management
Personal attributes required as a Reception Manager:
- A positive, friendly, outgoing personality
- Confident dealing with a range of people, from visitors to senior business management
- Skilled at multi-tasking and handling conflicting priorities
- Good negotiation skills, able to show tact and diplomacy
- A passion for 5* customer service
- A self-motivated problem solver
- Able to manage others
If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Reception Manager role is for you. Please apply online with your CV today.
Reception Manager employer: PropRec
Contact Detail:
PropRec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the luxury service industry. Research the latest trends in customer service and understand what sets a 5* experience apart from others. This knowledge will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the hospitality and luxury services sector. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the Reception Manager position.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and delivering exceptional customer service. Think of specific examples that highlight your skills in problem-solving and handling complaints effectively.
✨Tip Number 4
Showcase your organisational skills by being punctual and well-prepared for any interviews. Bring along questions about the company’s approach to customer service and how they maintain their high standards, demonstrating your genuine interest in the role.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2+ years of experience in delivering exceptional 5* customer service. Include specific examples of how you've managed teams and supported staff development, as these are key requirements for the Reception Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to manage a commercial building. Mention your excellent communication skills and provide examples of how you've successfully dealt with customer queries or complaints in the past.
Showcase Relevant Skills: Emphasise your computer literacy and problem-solving abilities, especially regarding IT and telephony issues. Highlight any experience you have with maintaining high standards in a luxury environment, as this aligns with the company's expectations.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as professionalism in your written communication is essential for this role.
How to prepare for a job interview at PropRec
✨Showcase Your Customer Service Skills
As a Reception Manager, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints, demonstrating your ability to maintain high standards.
✨Demonstrate Leadership Experience
Highlight your experience in managing and training staff. Be ready to discuss how you've supported team development and fostered a positive working environment, as this will be crucial for the role.
✨Communicate Clearly and Professionally
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly, both verbally and in writing, to ensure you convey professionalism during the interview.
✨Prepare for IT and Telephony Questions
Since the role involves assisting with IT and telecoms issues, brush up on basic troubleshooting techniques. Be prepared to discuss any relevant experience you have in this area, showcasing your willingness to learn new systems.
