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For Companies At a Glance
- Tasks: Lead a friendly team managing reservations and ensuring smooth processes.
- Company: Join a vibrant hotel brand focused on guest happiness and team support.
- Benefits: Enjoy discounted room rates, incentive schemes, and flexible working hours.
- Why this job: Gain insights into various departments while driving innovation and guest experiences.
- Qualifications: Strong communication skills and customer care experience; revenue management knowledge is a plus.
- Other info: Opportunity for ongoing career development through training and apprenticeships.
The predicted salary is between 28800 - 43200 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join our Happy team as a Reservations Agent! As a Reservations Supervisor within our Reservations team, you will find yourself administrating all bedroom and group reservations including the management of self-catering sites, managing a small and friendly team of people and ensuring seamless and efficient processes are in place. You would also be responsible for managing our voucher process and club card clients. Reporting directly into the Group Revenue Manager, the position will assist to drive revenue strategy to maximise revenue and market share for the hotels. Whilst not essential, some revenue management experience would be preferred.
You will be responsible for driving innovation and continuous improvement, striving for excellence in every staff member and guest interaction. Surrounded by a supportive and fun team all working towards tailor-made guest experiences, along with working towards various sales targets. Within this dynamic environment with quick learning opportunities, you will have the chance to gain a greater insight into our various departments. We are more concerned with what’s in the glass, not whether it’s half full or empty, so come and pour some happiness into yours by joining our team!
Skills
- Strong interpersonal & communication skills
- Exceptional customer care skills
- Empathy for your colleagues
- Ability to work under pressure
- Pride and attention to detail in your work
- The finest personal presentation
- Distinctive, professional and warm personality
- Flexible rota with some weekends
- Experience in using Guestline is preferred
In Return We Offer
- Heavily discounted room rates within the group
- Incentive schemes and competitions within the Company
- Cycle to work scheme
- Ongoing career development - apprenticeships, internal training programs and more
Central Reservations Supervisor employer: Cherryred
Contact Detail:
Cherryred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Reservations Supervisor
✨Tip Number 1
Familiarise yourself with the hotel brand and its values. Understanding what makes us unique will help you align your approach during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Highlight your customer care skills in conversations. As a Central Reservations Supervisor, exceptional customer service is key, so be ready to share examples of how you've gone above and beyond for guests in previous roles.
✨Tip Number 3
Demonstrate your ability to work under pressure by discussing specific situations where you've successfully managed stress. This role requires a calm and collected approach, especially during busy periods.
✨Tip Number 4
If you have experience with Guestline or similar reservation systems, make sure to mention it. Even if it's not essential, showing familiarity with these tools can set you apart from other candidates.
We think you need these skills to ace Central Reservations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations and team management. Emphasise any customer service roles you've held and showcase your ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your interpersonal skills and attention to detail.
Showcase Relevant Experience: If you have experience with revenue management or using Guestline, be sure to include this in your application. Provide examples of how you've driven innovation or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cherryred
✨Show Your Passion for Customer Care
As a Central Reservations Supervisor, exceptional customer care skills are crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing outstanding service.
✨Highlight Your Team Management Experience
Since you'll be managing a small team, it's important to discuss your leadership style and any relevant experience. Share specific instances where you successfully motivated your team or improved processes, showcasing your ability to drive innovation.
✨Demonstrate Your Attention to Detail
Attention to detail is key in reservations management. Prepare to discuss how you ensure accuracy in bookings and handle complex situations. Providing examples of how you've maintained high standards in your work will impress the interviewers.
✨Familiarise Yourself with Revenue Management
While not essential, having some knowledge of revenue management can set you apart. Research basic concepts and be ready to discuss how you could contribute to driving revenue strategy. This shows your proactive approach and willingness to learn.
