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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible working hours, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a real impact.
- Qualifications: Confident communicators with a knack for building relationships are encouraged to apply.
- Other info: Flexible scheduling and occasional home working options available.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.
Why not use your skills and join our Sales Team in Merthyr? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Call Center Operator - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator - Uncapped Commission
✨Tip Number 1
Brush up on your communication skills! Since this role involves talking to customers over the phone, practice active listening and clear speaking. You might even want to role-play with a friend to get comfortable with discussing products and services.
✨Tip Number 2
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also show your genuine interest in the role during any informal chats or interviews.
✨Tip Number 3
Highlight your soft skills in conversations. When networking or during any informal discussions, emphasise your ability to build relationships and negotiate. These are key traits for a successful call centre operator.
✨Tip Number 4
Connect with current employees on platforms like LinkedIn. They can provide insights into the company culture and the role itself, which can help you tailor your approach when you apply through our website.
We think you need these skills to ace Call Center Operator - Uncapped Commission
Some tips for your application 🫡
Highlight Relevant Skills: Emphasise your soft skills in your application. Since the role requires confident communication and relationship-building, make sure to showcase any relevant experiences that demonstrate these abilities.
Tailor Your CV: Customise your CV to align with the job description. Focus on previous roles or experiences that involved customer interaction, sales, or any situation where you successfully negotiated or resolved conflicts.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention why you are interested in working with EE and how your personal experiences make you a great fit for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at EE
✨Show Off Your Communication Skills
As a Call Center Operator, your ability to communicate effectively is crucial. During the interview, demonstrate your confidence in speaking and your ability to engage with others. Practice active listening and be prepared to ask questions that show your interest in the role and the company.
✨Highlight Your Soft Skills
Soft skills are just as important as professional experience for this role. Be ready to discuss examples of how you've built relationships or resolved conflicts in the past. This could be from previous jobs or even personal experiences, like negotiating with family members.
✨Research the Company
Familiarise yourself with EE and its products before the interview. Understanding their services will help you answer questions more confidently and show your genuine interest in the role. It also allows you to tailor your responses to align with the company's values and mission.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations in a call centre environment. Think about times when you've had to deal with difficult customers or make quick decisions. Prepare clear, concise examples that showcase your problem-solving abilities.
