Retail & Cafe Deputy Manager

Royal Voluntary Service has an opportunity available for a Retail (& Café) Deputy Manager to join our team at Leicester Royal Infirmary, Infirmary Square, Leicester, LE1 5WW. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £24,023 FTE per annum.

About the Retail Deputy Manager role:

Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

As the Retail & Café Deputy Manager, you will help lead with the manager a passionate team of staff and volunteers who work hard to deliver outstanding customer service in Leicester Royal Infirmary. Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.

In this busy role, you will:

• Deliver exceptional shop/café standards and friendly, helpful and efficient customer service levels in the sites.
• Assist the Retail manager in the achievement of sales budgets and cost control.
• Ensure compliance with all statutory standards, policies and procedures including Health and Safety, Food Hygiene, Data Protection, Stock Control and other operating policies and procedures.
• Cascade regular communication and deal with employee/volunteer issues as they occur.
• Deliver coaching, mentoring and training to the team to ensure compliance with Royal Voluntary Service Policies and Procedures and the delivery of operational excellence.
• Co-ordinate the provision of volunteers and employees to meet the operational requirements through resource planning and support the recruitment of volunteers.
• In the absence of the Retail Manager, take responsibility for the management of the shop/café(s).
• Able to work flexible hours to fit with the trading hours of the sites.

Hours: 35 a week. This is a permanent, full-time role, working 35 hours per week, five shifts out of seven. Shifts are allocated on a rota basis, with hours between 06:30am - 8:00pm.

Benefits:

• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata).
• Ten weeks’ company sick pay following successful completion of probation.
• A great pension scheme.
• 2 x Salary Death in Service Benefit, subject to qualification.
• Enhanced Family Leave schemes.
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online.
• A 24-hour doctor line, financial support with dental/optical and other therapies.
• A free and confidential employee assistance programme with up to six face-to-face sessions counselling included.
• Extensive online and on-the-job training to ensure you will succeed in your role.
• Opportunities to discuss flexible working.
• Opportunities to develop new skills and progress your career.
• The chance to make a positive, lasting impact that changes lives, communities and society.

What you’ll bring as our Retail (& Café) Deputy Manager:

• At least two years’ management/supervisory experience.
• At a minimum, two years’ experience in a retail or café environment.
• At least two years’ cash handling experience.
• Excellent customer service skills.
• Experience of using EPOS systems.
• Knowledge and experience of general administrative processes.
• The ability to use standard IT Microsoft applications and internet systems to a basic level.
• Good literacy and numeracy skills.
• Good organisational skills.
• Good communication skills.

If you feel you have the skills and experience to become our Retail (& Café) Deputy Manager, please click ‘apply’ today, we’d love to hear from you!

The closing date for this role is 19 June 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.

At Royal Voluntary Service, our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.

Join Royal Voluntary Service and together we can change lives, change communities and change society.