Engineering & Service Manager

Job Description

We are currently recruiting for an Engineering & Service Manager to join the Digital Technology & Change Leadership Team in our Solihull office on a hybrid basis. As an Engineering & Service Manager at nPower Business Solutions (nBS), you will have the opportunity to shape and enhance our Product-led DevOps model. Your role will involve overseeing the delivery of top-notch IT engineering and operational services, ensuring seamless product development, deployment, and IT Service. We are currently undergoing a transition and actively seeking individuals who can support us during this period. These leadership positions will play a crucial role in shaping our new operating model, which is focused on adopting a product-oriented approach. nPower Business Solutions (nBS) is the E.ON Industrial and Commercial (I&C) sector of E.ON, a leading entity in the energy retail industry. With a revenue of £7 billion, nBS serves around 30,000 customers and 250,000 meter points, aspiring to become the top B2B energy supplier in the UK.

Engineering And Service Manager

Here\’s what you\’ll be doing

• Lead engineering and service management functions in alignment with organisational goals and product strategies.
• Be a member of the Digital Technology & Change Senior Leadership Team.
• Drive DevOps practices, including CI/CD pipelines, automation, and integration of new technologies.
• Manage infrastructure services for scalability, reliability, and performance.
• Collaborate with IT Product Leads to align engineering and service delivery with product goals.
• Be accountable for the delivery of operational services, including incident management, problem resolution, and SLA adherence.
• Establish and monitor KPIs for engineering and service performance, driving continuous improvement.
• Build and mentor a high-performing team of engineers and service managers.

What we need from you

• Proven experience leading engineering and operational teams in complex IT environments.
• Strong knowledge of DevOps practices, IT service management frameworks, and operational excellence.
• Expertise in managing infrastructure and external partners to maintain service quality.
• Strong leadership and stakeholder management skills with an analytical mindset.
• Understanding of Agile methodologies and scaling across multiple product teams.

Desirable Skills:

• Knowledge of cloud platforms (Azure, AWS, GCP) and containerisation tools (Kubernetes, Docker).
• Familiarity with integration platforms, API management tools, and hybrid environments.
• Certifications in ITIL, DevOps Leaders, AWS Certified, or related fields are a plus.

Here’s what you need to know

• Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.

• Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Let’s discuss how we can work together flexibly.

• Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we’re committed to equal opportunities, diversity, and fairness for everyone.

• Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.

• Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.

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