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- Tasks: Lead a vibrant team to deliver exceptional dining experiences at our beachfront venue.
- Company: Join Rockwater Branksome, Dorset's premier beachfront destination for unforgettable moments.
- Benefits: Enjoy competitive pay, amazing tips, early access to wages, and discounts on food.
- Why this job: Be part of a dynamic team creating cherished memories with guests in a lively atmosphere.
- Qualifications: 1+ years as a Restaurant Manager or AGM in a high-volume venue; team management experience required.
- Other info: Embrace unique experiences like live music and sunrise yoga while leading the Rockwater way.
The predicted salary is between 36000 - 60000 £ per year.
Rockwater Branksome is Dorset's most premier beachfront destination venue situated right on Branksome beach. Rockwater isn’t just a restaurant; it’s a lifestyle, an experience, and a home away from home. Our inviting venue boasts a rooftop restaurant where the day begins with incredible breakfast, followed by a delightful shift to a luxurious small-plate sharing concept from midday until late. The Bar and Kitchen offers a buzzing atmosphere, family favourites, tasty cocktails, while our shack provides quick coffee and bites for those on the move. Whether it’s a romantic dinner, a lively celebration, or a quick snack, Rockwater has a spot for every moment. Beyond dining, Rockwater pulses with life. Live music, DJ sessions, sunrise yoga, and invigorating sea swims fill our calendar with unique experiences you won’t find anywhere else.
As the Restaurant Manager, you’ll collaborate closely with the General Manager to guarantee the seamless operation at our Rockwater venue. Your responsibilities will include:
- Leading the team in your restaurant to deliver high standards of customer service whilst maintaining high health and hygiene standards.
- Achieving company objectives in sales, service, quality, appearance and cleanliness of Rockwater through training of employees whilst maintaining a positive and productive working environment.
- Ensuring that all staff are delivering the "Rockwater Experience" at all times to all guests by following the Waves of Service standards from the welcome to the farewell.
- Maintaining a complete understanding of all policies, procedures and standards.
- Ensuring that all front of house equipment is kept clean and in excellent working condition through personal inspection and reporting of any issues.
- Effectively managing guest complaints and solving them in a way that makes the guest leave happy and not feel the need to escalate.
- Reporting any issues to Senior Management.
- Ensuring stock control is managed by delegating appropriately and following up accordingly.
- Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.
- Maximising sales opportunities throughout Rockwater by upselling to guests where appropriate.
- Having great communication with the kitchen regarding menu availabilities and alterations.
- Ensuring new starters are fully trained and integrated into the Rockwater team.
- Leading by example and motivating your team to deliver the best service through feedback and incentives.
- Taking ownership of the relevant location when the AGM/GM is not at work.
- Being aware of who the members, regulars, and VIPs are and building a rapport with them.
The Ideal Candidate:
- At least 1 year’s experience as a Restaurant Manager or AGM in a high volume venue.
- Experienced in managing large teams.
Benefits and Rewards:
- Competitive salary package and tronc.
- Amazing tips - Approximately £3.50-£4.50 per hour (Based on last 3 months).
- Wagestream - Access your pay early.
- Employee referral scheme.
- Health assured - Employee assistance programme.
- 25% off your food bill up to 4 people.
- Free staff food on shift.
Joining us isn’t just about a job; it’s about becoming part of a dynamic team that’s all about creating unforgettable memories. If you’re excited about leading teams to deliver outstanding experiences then step inside and discover the Rockwater way.
Contact Detail:
Rockwater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Familiarise yourself with Rockwater's unique offerings and experiences. Understanding the vibe and atmosphere of the venue will help you convey your passion during interviews and demonstrate how you can enhance the 'Rockwater Experience' for guests.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in high-volume venues. Building connections can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Highlight specific examples from your past experience where you've successfully led a team to achieve high standards of service and customer satisfaction.
✨Tip Number 4
Research current trends in the restaurant industry, particularly around customer service and dining experiences. Being knowledgeable about these trends will show your commitment to staying ahead and your ability to implement innovative ideas at Rockwater.
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Restaurant Manager at Rockwater Branksome. Familiarise yourself with their unique offerings and the 'Rockwater Experience' to tailor your application.
Craft a Tailored CV: Highlight your relevant experience in managing teams and delivering high standards of customer service. Use specific examples from your previous roles that demonstrate your ability to lead and motivate staff effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of Rockwater's ethos. Mention how your skills align with their values and how you can contribute to creating unforgettable experiences for guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the restaurant industry.
How to prepare for a job interview at Rockwater
✨Know the Rockwater Experience
Familiarise yourself with what makes Rockwater unique. Understand their offerings, from the rooftop restaurant to the vibrant atmosphere and events. Being able to discuss these elements will show your genuine interest in the venue.
✨Demonstrate Leadership Skills
As a Restaurant Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, handled conflicts, and ensured high standards of service. This will highlight your capability to manage and inspire others.
✨Showcase Your Customer Service Expertise
Be ready to discuss your approach to customer service, especially in handling complaints. Share specific instances where you turned a negative experience into a positive one, demonstrating your commitment to guest satisfaction.
✨Understand Health and Safety Regulations
Brush up on relevant health and safety regulations, particularly those related to food hygiene. Showing that you are knowledgeable about compliance will reassure the interviewers of your ability to maintain high standards at Rockwater.
