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- Tasks: Lead daily operations of the Post Office and shop, ensuring top-notch customer service.
- Company: Join a respected British charity known for its historic impact and positive work culture.
- Benefits: Enjoy a supportive team environment and the chance to make a difference in the community.
- Why this job: Be part of an iconic organization while developing your leadership and retail skills.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Opportunity to grow within a well-established charity with a strong reputation.
The predicted salary is between 24000 - 36000 £ per year.
I am recruiting for an experienced Shop and Post office Supervisor to join a well-known and respected British Charity based in Southwest London. I have been recruiting for this historic and iconic organisation for several years and they are thought of and respected so highly, they are a pleasure to work with and work for. The purpose of this role is to be responsible for the day to day running of the Post Office and to supervise the running of the onsite & online shop. The role involves driving 5*customer service, sales and visual merchandising, overseeing team management & of the online shop in the absence of the Retail Manager. Tasks this role will also include: Ensure the shop and Post Office counters are sufficiently staffed during opening times. Be responsible & supervise the Retail Assistant, ensuring consistency of approach in delivering high standards of customer service. Support team training on operational procedures for using the till for retail sales and booking tours and events. Ensure any discrepancies in cash or card payments are investigated promptly. Ensure the shop is sufficiently stocked at all times and visual merchandising and housekeeping standards top priority. Support the receiving and storage of deliveries, receive stock accurately onto the system. Carry out accurate stocktakes when required. Support the Retail Manager and direct…
Shop and Post Office Supervisor employer: Ritz Recruitment Ltd
Contact Detail:
Ritz Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop and Post Office Supervisor
✨Tip Number 1
Familiarize yourself with the charity's mission and values. Understanding what drives the organization will help you align your answers during the interview and show that you're genuinely interested in contributing to their cause.
✨Tip Number 2
Highlight your experience in customer service and team management. Be ready to share specific examples of how you've successfully led a team or improved customer satisfaction in previous roles.
✨Tip Number 3
Prepare to discuss your knowledge of retail operations, especially regarding stock management and visual merchandising. Being able to demonstrate your expertise in these areas will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the organization. A positive attitude and genuine passion for working in a charity environment can make a significant difference in how you are perceived by the hiring team.
We think you need these skills to ace Shop and Post Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and supervisory roles. Emphasize your customer service skills and any experience you have with visual merchandising.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the charity sector and your understanding of the role. Mention specific examples of how you've driven customer service and managed teams in previous positions.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as team management, cash handling, and stock management. Use keywords from the job description to align your application with what the organization is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ritz Recruitment Ltd
✨Show Your Customer Service Skills
Since the role emphasizes 5-star customer service, be prepared to share specific examples of how you've delivered exceptional service in previous positions. Highlight any experiences where you resolved customer issues or went above and beyond to meet their needs.
✨Demonstrate Team Leadership Experience
As a supervisor, you'll need to manage a team effectively. Discuss your past experiences in leading teams, training staff, and ensuring high standards of performance. Be ready to explain how you motivate and support your team members.
✨Understand Visual Merchandising
Visual merchandising is key for this role. Familiarize yourself with best practices and be ready to discuss how you would enhance the shop's appearance to attract customers. Share any relevant experience you have in merchandising or retail display.
✨Be Prepared for Operational Questions
Expect questions about operational procedures, such as handling cash discrepancies or managing stock levels. Brush up on your knowledge of retail operations and be ready to discuss how you would ensure smooth day-to-day running of the shop and Post Office.
