Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle inquiries with a smile.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Enjoy flexible hours, growth opportunities, and a vibrant work culture.
- Why this job: Be part of a team shaping the future of hospitality while making meaningful connections.
- Qualifications: No prior experience needed; just bring your passion for service and a willingness to learn.
- Other info: Night shifts available; perfect for students looking to earn while studying.
Descrição da empresa
¿Por qué trabajar para Accor? Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo y una marca que coincidan con tu personalidad. Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir explorando las posibilidades ilimitadas de Accor. Al unirte a Accor, cada capítulo de tu historia es suyo para escribir y juntos podemos imaginar la hospitalidad del mañana. Descubre la vida que te espera en Accor, visita lo que amas, cuida el mundo, atrévete a desafiar el status quo!
Descripción de la vaga
- Recepcionar hóspedes/clientes en el mostrador o por teléfono, identificándolos y prestando informaciones y aclaraciones diversas (reservas, confirmación de pasajes aéreos, direcciones/teléfonos de lugares, reclamaciones, etc.).
- Realizar el check-in de los huéspedes, proporcionando el llenado de ficha, entregando las llaves y encaminándolos a sus respectivos apartamentos.
- Realizar el check-out de los huéspedes, ejecutando el cierre de facturas, recibiendo los pagos y organizando los procesos correspondientes.
- Garantizar el cumplimiento de los procedimientos de recepción, así como preparar los procesos y procedimientos de 'Auto-Control'.
- Mediar en conflictos y intervenir en situaciones críticas/atípicas, junto a los clientes/huespedes.
- Alimentar el sistema con las informaciones de reserva de los clientes.
- Ofrecer, puntuar y operar el programa de fidelidad conforme a los estándares establecidos.
- Efectuar el pase de turno siguiendo rigurosamente los procedimientos preestablecidos.
- Orientar al Mensajero, Auxiliar de Recepción y demás colaboradores en asuntos relacionados con la recepción, si es necesario.
- Realizar atención telefónica siguiendo los estándares de la red y de la unidad.
- Mantener el archivo del área debidamente organizado.
- Ejecutar otras atribuciones relacionadas según la necesidad del área.
Calificaciones Deseable - conocimiento en el sistema Opera Cloud Inglés
Información adicional
- Creatividad
- Solución de Problemas
- Contribución para resultados
- Placer en Servir
- Flexibilidad
- Compromiso
- Dinamismo
- Trabajo en Equipo
- Organización
- Comunicación
Recepcionista - Noturno employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recepcionista - Noturno
✨Tip Number 1
Familiarise yourself with the Opera Cloud system, as it's mentioned in the job description. You can find online tutorials or resources that will help you understand its functionalities, which will give you an edge during the interview.
✨Tip Number 2
Brush up on your English communication skills, especially in a hospitality context. Practising common phrases and scenarios you might encounter at the reception can help you feel more confident when interacting with guests.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to mediate conflicts and manage critical situations effectively.
✨Tip Number 4
Research Accor's values and mission to align your answers with their culture during the interview. Understanding their commitment to hospitality and flexibility will help you convey your enthusiasm for joining their team.
We think you need these skills to ace Recepcionista - Noturno
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Recepcionista - Noturno position. Tailor your application to highlight relevant experiences and skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or customer service. Emphasise any relevant skills such as problem-solving, communication, and teamwork.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for working with Accor and how your values align with their mission. Mention specific examples of how you can contribute to their team and enhance guest experiences.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Accor Hotels
✨Know the Company
Before your interview, take some time to research Accor. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you align your answers with their culture and show genuine interest.
✨Demonstrate Customer Service Skills
As a receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved conflicts. Highlight your ability to remain calm under pressure.
✨Familiarise Yourself with Opera Cloud
Since knowledge of the Opera Cloud system is desirable, make sure to brush up on its features and functionalities. If you have experience with similar systems, be ready to discuss how that experience can translate to using Opera Cloud effectively.
✨Showcase Your Flexibility and Team Spirit
The role requires flexibility and teamwork. Be prepared to discuss situations where you've adapted to changing circumstances or collaborated with others to achieve a common goal. This will demonstrate that you're a good fit for the dynamic environment at Accor.
