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- Tasks: Manage and oversee service changes/releases with minimal customer impact.
- Company: Join a leading UK public sector Service Change Team.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Why this job: Be part of a dynamic team driving impactful service improvements.
- Qualifications: Experience in change/release management and ITIL certification required.
- Other info: Opportunities for personal development and a diverse workplace culture.
The predicted salary is between 39000 - 52000 £ per year.
An exciting new permanent opportunity has become available to join a UK leading Service Change Team within the public sector to play a pivotal role in the management and implementation of service changes with minimal impact on customers and users. This role is crucial in managing changes and releases into production, coordinating with multiple stakeholders across Enterprise Service Management, business units, and suppliers.
Day-to-day of the role:
- Manage and oversee changes/releases into production, ensuring they are implemented with control and rigour.
- Work closely with the Transformation Programme to deploy transition releases effectively.
- Support the operationalisation of defined processes and tooling for Change and Release management.
- Post-Transformation, continue to control new or changed services, assessing them rigorously following industry best practices.
- Utilise strong analytical skills to evaluate service impacts and make informed decisions swiftly.
- Contribute to the development of best practices and drive continual improvement within the organisation.
Required Skills & Qualifications:
- Proven experience as a change/release manager in a multi-supplier outsourced model.
- Strong background in managing service transitions, creating documentation, and adhering to industry best practices.
- Familiarity with ITIL Change/Release Service Management.
- ITIL 3 or 4 Foundation certification.
- Excellent communication, stakeholder management, and relationship-building skills.
- Proficient in planning, organisational, and problem-solving skills with a structured and methodical approach.
- Understanding of Lean, Agile, and DevOps principles within a service-centric delivery model.
- Knowledge of ServiceNow, particularly the Release/Change modules, or willingness to upskill.
Benefits:
- Competitive salary with a Civil Service pension with an average employer contribution of 28.97%.
- Flexible hybrid working options and a 9-day fortnight scheme.
- Generous annual leave starting at 25 days, increasing to 30 days.
- Performance-related variable pay bonus.
- Enhanced maternity, paternity, adoption, and shared parental leave.
- Opportunities for learning and development tailored to your role.
- A culture that encourages inclusion and diversity.
To apply for the Change/Release Manager position, please submit your updated CV to be considered immediately.
Change & Release Manager employer: Reed Technology
Contact Detail:
Reed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change & Release Manager
✨Tip Number 1
Familiarise yourself with ITIL Change and Release Management principles, as this role heavily relies on them. Consider brushing up on your ITIL 3 or 4 Foundation certification if you haven't done so recently.
✨Tip Number 2
Highlight your experience in managing service transitions and working within a multi-supplier outsourced model. Be ready to discuss specific examples during any interviews to demonstrate your expertise.
✨Tip Number 3
Showcase your analytical skills by preparing to discuss how you've evaluated service impacts in previous roles. This will help illustrate your ability to make informed decisions swiftly, which is crucial for this position.
✨Tip Number 4
Network with professionals in the field of Change and Release Management. Engaging with others who have similar roles can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Change & Release Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a change/release manager, particularly in a multi-supplier outsourced model. Emphasise your familiarity with ITIL Change/Release Service Management and any relevant certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication and stakeholder management skills. Mention specific examples of how you've successfully managed service transitions and implemented changes with minimal impact on users.
Highlight Relevant Skills: In your application, clearly outline your analytical skills and your ability to evaluate service impacts. Discuss your understanding of Lean, Agile, and DevOps principles, as well as your proficiency with ServiceNow, especially the Release/Change modules.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Reed Technology
✨Understand the Change Management Process
Familiarise yourself with the change management process, especially within a multi-supplier environment. Be prepared to discuss your previous experiences and how you successfully managed changes and releases, ensuring minimal impact on users.
✨Showcase Your ITIL Knowledge
Since familiarity with ITIL Change/Release Service Management is crucial, brush up on ITIL principles and be ready to explain how you've applied them in past roles. Highlight your ITIL 3 or 4 Foundation certification during the interview.
✨Demonstrate Strong Stakeholder Management Skills
This role requires excellent communication and relationship-building skills. Prepare examples of how you've effectively managed stakeholders in previous projects, focusing on collaboration and conflict resolution.
✨Highlight Analytical and Problem-Solving Abilities
Be ready to discuss specific instances where your analytical skills helped evaluate service impacts and informed decision-making. Use structured examples to illustrate your problem-solving approach, particularly in high-pressure situations.
