IT Service Management Reporting Lead | S4 | IT Service | Milton Keynes

Job Description

Req#: Req1135733

IT Service Management Reporting Lead | S4 | IT Service | Milton Keynes, UK

What You Will Be Doing

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

The IT Service Management Reporting Lead manages, validates, and coordinates with colleagues across technology to deliver reports used to manage IT services for Santander UK, up to and including the UK Board.

As the lead of the Service Management function within IT Infrastructure and Operations, you will be responsible for managing the metrics library, coordinating data collection, supporting technology teams in developing metrics, and ensuring report accuracy and completeness.

Critical to success will be your knowledge and experience in performance measurement in technology, along with excellent stakeholder management skills and the ability to lead executive-level conversations.

The Difference You’ll Make

• Leading executive level conversations.
• Driving the development of high-quality measurement by technology teams, ensuring metrics are clear, accurate, and relevant to the bank\’s objectives.
• Promoting a culture of data ownership and continuous improvement across technology teams.
• Collaborating with stakeholders across technology and the bank to meet current and future requirements.
• Identifying opportunities for automation, data integration, and new report development.

What You’ll Bring

• Experience leading a Service Management function.
• Deep knowledge of performance measurement in a technology setting.
• Experience implementing and managing a wide range of metrics across technology infrastructure and operations.
• Understanding of technology stacks used in large financial organizations.
• Ability to manage complex data sets and meet tight deadlines.
• Stakeholder engagement skills with technical and business teams.

Nice to Have

• Qualifications in frameworks like COBIT or ITIL.
• Knowledge of data platforms such as PowerBI or Elastic/Kibana.

Additional Information

This role involves hybrid working between office and home, with working hours from 9 am to 5 pm, Monday to Friday.

We value continuous learning and encourage contributions to team development through teaching and learning.

Our Commitment to Inclusion

At Santander, we foster a diverse and inclusive workplace where all colleagues feel supported and valued, living our values of Simple, Personal, and Fair.

Rewards and Benefits

We offer a competitive salary, performance bonuses, pension contributions, holiday entitlement, car allowance, private medical insurance, healthcare benefits, life assurance, and share plans.

Next Steps

If interested, please apply. For assistance or inquiries, contact or call 0870 414 9080.

About the Company

Our work impacts 140 million lives daily through innovation and adaptation, embodying the Santander Effect.

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