Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Onboard customers and manage projects with tech leaders across various industries.
- Company: Canonical is a leading open source software provider, known for Ubuntu and innovation in tech.
- Benefits: Enjoy remote work, generous leave, wellness programs, and a $2,000 annual learning budget.
- Why this job: Join a diverse team, influence product development, and make a real impact in tech.
- Qualifications: 5+ years in IT, strong presentation skills, and knowledge of Linux and cloud computing required.
- Other info: This is a mid-senior level, full-time role in a fully remote environment.
The predicted salary is between 43200 - 72000 £ per year.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of 1200+ colleagues across 75+ countries.
About the Role
The Customer Success department at Canonical aims to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations to enhance loyalty and satisfaction. The team is expanding to cover various segments: Mass, Focus, and Step Growth, with all CSMs supporting additional company-wide business support for unassigned customers.
Responsibilities
- Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
- Coordinate complex projects with developers, IT managers, and decision-makers across industries.
- Collaborate with Sales, Field Engineering, and Support teams to develop engagement plans.
- Manage a customer portfolio in a specific region, identifying growth opportunities and renewal risks.
- Lead weekly customer and business reviews, prioritize blockers, and drive resolutions.
- Advocate for customers internally, influencing product roadmaps, documentation, and processes.
- Support customers through reactive ticket requests.
- Create targeted campaigns via digital touchpoints.
Qualifications
- Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
- Excellent presentation skills and ability to discuss complex software.
- Experience in building and improving internal processes with timely project delivery.
- Strong team player with cross-departmental interaction skills.
- Knowledge of agile methodologies.
- Proficiency in English, with additional proficiency in Spanish and Portuguese preferred.
Preferred Skills
- Experience with Salesforce, Jira, and CRMs.
What We Offer
- Remote work with biannual in-person team sprints.
- Annual learning and development budget of USD 2,000.
- Performance reviews and recognition rewards.
- Generous leave policies, including maternity and paternity leave.
- Wellness programs and travel opportunities.
About Canonical
Canonical is a pioneer in open source, known for Ubuntu and its contributions to AI, IoT, and cloud technologies. We value excellence, diversity, and innovation, and operate a fully remote workforce since 2004.
Additional Details
- Position: Mid-Senior level, Full-time, in the Software Development industry.
- Located remotely.
Enterprise Customer Success Manager employer: Canonical
Contact Detail:
Canonical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Familiarise yourself with Canonical's products, especially Ubuntu and its related services. Understanding how these tools are used in enterprise settings will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Canonical on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Customer Success Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with IT-related projects, particularly those involving Linux OS and cloud computing. Be ready to share specific examples of how you've successfully managed customer relationships and driven product adoption.
✨Tip Number 4
Showcase your understanding of agile methodologies and how they apply to customer success. Being able to articulate this knowledge will demonstrate your readiness to adapt and thrive in a dynamic environment like Canonical.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT, particularly with Linux OS, cloud computing, and customer success. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Canonical's products and how your skills align with their mission. Mention specific experiences where you've successfully managed customer relationships or projects.
Showcase Your Presentation Skills: Since excellent presentation skills are crucial for this role, consider including examples of past presentations or projects where you effectively communicated complex information to diverse audiences.
Highlight Team Collaboration: Emphasise your ability to work cross-departmentally. Provide examples of how you've collaborated with sales, engineering, or support teams to achieve customer success and drive project outcomes.
How to prepare for a job interview at Canonical
✨Understand Canonical's Products
Familiarise yourself with Canonical's offerings, especially Ubuntu Pro, MAAS, and Kubernetes. Being able to discuss these products confidently will demonstrate your genuine interest and understanding of the role.
✨Showcase Your Customer Success Experience
Prepare examples from your past roles where you've successfully onboarded customers or managed complex projects. Highlight how you developed trust and aligned expectations to enhance customer satisfaction.
✨Demonstrate Cross-Departmental Collaboration
Be ready to discuss how you've worked with different teams in previous positions. Emphasise your ability to coordinate with sales, engineering, and support teams to achieve common goals.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of Linux OS, cloud computing, and data applications. Be prepared to explain complex software concepts in a clear and concise manner.
