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- Tasks: Lead and optimise operations for our Engineering team, driving key initiatives and managing OKRs.
- Company: Join Vonage, a global leader in cloud communications, innovating for brands like Airbnb and WhatsApp.
- Benefits: Enjoy career development opportunities, a collaborative environment, and the chance to make a real impact.
- Why this job: Be part of a dynamic team where your contributions directly influence business success and innovation.
- Qualifications: 10 years in software engineering with 5+ years in operations; strong analytical and communication skills required.
- Other info: Diverse backgrounds welcome; you don’t need all qualifications to apply!
The predicted salary is between 43200 - 72000 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide! Job Description: We are seeking an Operations Manager to support and optimize the operations of our Engineering team. This person will report directly to the Head of Engineering and will be responsible for driving key initiatives that enhance the performance, efficiency, and scalability of the engineering organization. The role will involve managing the capture and execution of OKRs, preparing high-level reports for the Executive Leadership Team (ELT), overseeing the hiring process, and optimizing key operational processes across various domains such as QA, FinOps, Architecture, and Application Performance. In the future, this position may involve direct management of a small team. Responsibilities: OKR Management: Capture, track, and drive the execution of OKRs (Objectives and Key Results) for the engineering team. Collaborate with leadership to ensure alignment between engineering goals and organizational priorities. Regularly assess progress and ensure teams stay focused on critical objectives. Reporting and Metrics: Prepare and present high-level performance reports to the Executive Leadership Team (ELT) that highlight key metrics, trends, and insights across the engineering department. Drive data-driven decision-making by developing actionable insights and improving visibility into team performance. Engineering Hiring and Talent Management: Track and drive engineering hiring efforts to ensure alignment with team growth and project needs. Collaborate with HR and Talent Acquisition teams to define job requirements, streamline recruitment processes, and ensure timely onboarding of new hires. Monitor and optimize the hiring and retention of contractors, ensuring the right mix of internal and external resources. Process Optimization: Work across teams to establish and improve best practices and processes in areas like Quality Assurance (QA), Financial Operations (FinOps), and Architecture. Identify opportunities to improve workflows, reduce inefficiencies, and enhance team productivity. Assist in the design and implementation of scalable and repeatable operational processes across the organization. Project Oversight: Provide occasional oversight for high-visibility or strategically important projects to ensure they meet milestones, budgets, and quality standards. Coordinate with project leads to monitor timelines, identify roadblocks, and drive resolution of critical issues. Leadership and Team Management (Future Growth): Over time, this role may involve direct supervision of a small team responsible for driving operations-related initiatives. Develop and mentor team members to foster a results-driven and collaborative environment. Set clear goals, provide guidance, and assess performance to ensure operational excellence. Skills: Exceptional organizational, analytical, and problem-solving skills. Strong communication skills, with the ability to engage and influence at all levels of the organization. Proficiency with project management tools (e.g., Jira, Trello) and reporting platforms (e.g., Tableau, Power BI). Strong understanding of software engineering principles and the ability to translate technical processes into business impact. Qualifications: Experience: 10 years experience in the software engineering field with 5+ years of experience in operations or program management, preferably within a technology or engineering environment. Proven track record of managing OKRs and driving cross-functional initiatives. Strong experience with reporting, metrics analysis, and presenting to executive leadership. Previous experience in engineering or technical hiring, ideally within a fast-paced or growing organization. Experience in process optimization, with a demonstrable understanding of SDLC, CI/CD, QA, FinOps, and General Software Architecture. Education: A bachelor\’s degree in Business Administration, Engineering, or a related field. Advanced degrees or certifications in project management (e.g., PMP, Scrum) are a plus. Why Join Us? Opportunity to work in a dynamic, growing team with a high-impact role. Collaborative and innovative environment where you can make a significant impact on the business. Career development opportunities as the role grows to include team management responsibilities. If you are passionate about driving operational excellence, optimizing processes, and supporting an engineering team in its growth journey, we\’d love to hear from you. There\’s no perfect candidate. You don\’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you\’re passionate about what you could achieve at Vonage, we\’d love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. #J-18808-Ljbffr
Senior Operations Manager - Engineering employer: Vonage
Contact Detail:
Vonage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager - Engineering
✨Tip Number 1
Familiarise yourself with OKR management frameworks, as this role heavily involves capturing and driving the execution of OKRs. Understanding how to align these objectives with broader organisational goals will set you apart.
✨Tip Number 2
Brush up on your data analysis skills, particularly with tools like Tableau or Power BI. Being able to present high-level performance reports with actionable insights will be crucial in impressing the Executive Leadership Team.
✨Tip Number 3
Network with professionals in the engineering and operations fields. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Demonstrate your understanding of process optimisation by preparing examples of past experiences where you've improved workflows or reduced inefficiencies. This will showcase your ability to enhance team productivity effectively.
We think you need these skills to ace Senior Operations Manager - Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and program management, particularly within technology or engineering environments. Emphasise your track record with OKRs and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how your skills can contribute to Vonage's goals. Mention specific examples of how you've optimised processes or managed teams in the past, and relate them to the role's requirements.
Highlight Relevant Skills: Ensure you mention your proficiency with project management tools and reporting platforms, as well as your understanding of software engineering principles. This will demonstrate your capability to translate technical processes into business impact, which is crucial for this role.
Showcase Leadership Potential: Since the role may involve future team management, highlight any leadership experiences you have. Discuss how you've developed or mentored team members in previous roles, and your approach to fostering a collaborative environment.
How to prepare for a job interview at Vonage
✨Understand OKRs
Familiarise yourself with the concept of Objectives and Key Results (OKRs) as they are crucial for this role. Be prepared to discuss how you have successfully managed OKRs in your previous positions and how you can align them with the engineering team's goals.
✨Showcase Your Analytical Skills
Since the role involves preparing high-level reports for the Executive Leadership Team, be ready to demonstrate your analytical skills. Bring examples of metrics you've tracked and how you've used data to drive decision-making in past roles.
✨Highlight Process Optimisation Experience
Discuss your experience in process optimisation, particularly in areas like QA, FinOps, and software architecture. Prepare specific examples of how you've identified inefficiencies and implemented improvements that enhanced team productivity.
✨Prepare for Leadership Questions
As this role may evolve into a leadership position, be prepared to answer questions about team management and development. Think about your leadership style and how you would foster a collaborative environment while driving operational excellence.
