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- Tasks: Help new agency customers onboard smoothly to the Smartly platform.
- Company: Smartly is an innovative AI-powered advertising tech company transforming ad experiences globally.
- Benefits: Enjoy a hybrid work model, travel opportunities, and a diverse, inclusive team culture.
- Why this job: Join a dynamic team, build relationships, and make a real impact in digital marketing.
- Qualifications: 3+ years in digital performance media with strong communication and project management skills.
- Other info: Work in London at least 3 days a week and travel across EMEA for training.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Agency Onboarding Manager role at Smartly . Smartly is seeking an enthusiastic and detail-oriented Agency Onboarding Manager to join our dynamic Onboarding team in EMEA. As an Agency Onboarding Manager, you will play a crucial role in assisting our newly-signed agency customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. You will build key relationships with ‘champions’ within the agency world to open up new opportunities. Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers. Responsibilities include: Be a subject matter expert on Smartly\’s products and services, understanding the platform\’s capabilities and effectively communicating and implementing solutions for potential and new customer needs. Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives. Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly. Set up campaign drafts and reports for new customers to familiarize them with our tool, ensuring a smooth and efficient campaign setup process. Utilize feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness. Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps. Manage and organize the onboarding process, collaborating with cross-functional teams and alleviating pressure from Customer Success Managers (CSMs). Coordinate with relevant teams to qualify each case and ensure all sales commitments are successfully delivered, fostering a culture where a deal is not considered closed until the customer is onboarded. Create visually appealing and effective decks using Google Slides to communicate onboarding plans, training sessions, and account strategies to customers. Ideal candidate has: 3+ years of experience in digital performance media. Good understanding of the digital marketing ecosystem, with experience in social platforms (Meta, Pinterest, Snapchat, TikTok) & Programmatic/Google Advertising platforms. Proficiency in creating impactful presentations and presenting to all organizational levels. Excellent communication and interpersonal skills to engage with customers and internal stakeholders. Ability to explain complex concepts clearly and translate data into insights. Strong organizational and project management skills, with attention to detail. Problem-solving skills and ability to navigate complex situations. Self-motivated, proactive, and able to work independently while prioritizing tasks. Ability to manage multiple onboarding processes simultaneously. Capability to run interactive sessions for internal teams to showcase Smartly’s capabilities. Willingness to work in the London office at least 3 days a week (hybrid model). Willingness to travel across EMEA for onboarding and training sessions. About Smartly Smartly is an AI-powered advertising technology company transforming ad experiences for brands and consumers. Our platform integrates media, creative, and intelligence capabilities to deliver billions of impressions and creatives annually, driving tangible business outcomes. Recognized as a Leader in The Forrester Wave: Creative Advertising Technologies, we manage media and creative for over 700 brands worldwide with $6B in ad spend across major platforms like Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our diverse team of 750+ Smartlies from 60+ nationalities is committed to an inclusive environment emphasizing Diversity, Equity & Inclusion. Visit Smartly to learn more. #J-18808-Ljbffr
Agency Onboarding Manager employer: Smartly
Contact Detail:
Smartly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agency Onboarding Manager
✨Tip Number 1
Familiarise yourself with Smartly's platform and its features. Understanding the ins and outs of the tools you'll be working with will not only boost your confidence but also allow you to demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Smartly on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience in digital performance media. Highlighting your successes and how you've navigated challenges will showcase your problem-solving skills and ability to manage multiple onboarding processes.
✨Tip Number 4
Practice creating impactful presentations using Google Slides. Since the role involves communicating onboarding plans and strategies, being able to present your ideas clearly and effectively will set you apart from other candidates.
We think you need these skills to ace Agency Onboarding Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Agency Onboarding Manager position. Tailor your application to highlight relevant experience in digital performance media and onboarding processes.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3+ years of experience in digital marketing, particularly with social platforms and programmatic advertising. Provide specific examples of how you've successfully managed onboarding processes or similar projects.
Showcase Communication Skills: Since the role requires excellent communication and interpersonal skills, include examples of how you've effectively engaged with customers and internal stakeholders. Mention any experience in creating impactful presentations or running training sessions.
Tailor Your Application: Make sure your application reflects your understanding of Smartly's products and services. Use keywords from the job description to demonstrate your fit for the role and your enthusiasm for contributing to the onboarding team.
How to prepare for a job interview at Smartly
✨Know Your Stuff
Make sure you have a solid understanding of Smartly's products and services. Familiarise yourself with the platform's capabilities and be ready to discuss how they can meet customer needs during the interview.
✨Showcase Your Communication Skills
As an Agency Onboarding Manager, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully engaged with customers and internal teams in the past, highlighting your ability to explain complex concepts clearly.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you navigated them. This will showcase your problem-solving skills and your ability to manage multiple onboarding processes simultaneously.
✨Prepare Engaging Presentations
Since creating impactful presentations is part of the role, practice presenting your ideas clearly and confidently. Consider preparing a mock presentation using Google Slides to demonstrate your skills and creativity during the interview.
