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- Tasks: As a Despatch Clerk, you'll manage delivery notes, stock checks, and liaise with customers and suppliers.
- Company: Join Dunster House Ltd, a family-run business specialising in garden lifestyle products since 1994.
- Benefits: Enjoy 29 days holiday, flexible hours, and potential overtime or time off in lieu.
- Why this job: Be part of a growing team that values communication and organisation while making a social impact.
- Qualifications: Experience in office administration and excellent communication skills are essential for this role.
- Other info: Work from our new Stockton on Tees site with a supportive team environment.
Established in 1994, Dunster House Ltd is a growing family run, international business currently employing over 500 people across our 14 UK sites.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
With over 30 years of designing, manufacturing and retailing garden lifestyle products we are proud to be garden building specialists and distribute our products on our own fleet of vehicles to our customers.
We are currently looking for a Despatch Clerk.
Job Details:
It is essential that the successful person has experience in office administration as they will be required to update the despatch diaries, prepare delivery notes two days in advance and process balance payments via card net terminals. Other duties will include checking stock for orders both booked and not booked, answering incoming phone calls, liaising with other branches to swap stock around on transfer orders and liaising with other departments, drivers and suppliers when needed.
This job is based out of our recently-acquired Dudley site (Brierly Hill, DY5 1QA).
Essential Skills:
The ideal candidate for this position will need to be flexible, well organised and able to cope under pressure, having excellent communication skills in order to liaise with customers over the phone to arrange delivery of goods. Good geographical knowledge is essential with the ability to plan economical delivery routes.
Work pattern:
* 40 hours a week
* Branch is open 07.30 – 17.30 on Monday – Friday
* 8 hours per day, shift timings to be discussed at interview
* Occasional Saturday working (with Time Off In Lieu or Overtime)
Other Benefits:
* 29 days holiday including Bank Holidays
Starting Salary: £26,000
To find out more about us, visit our website to see our overseas factories as well as our links to non-governmental organisations and Corporate Social Responsibility
Contact Detail:
Dunster House LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Despatch Clerk
✨Tip Number 1
Familiarise yourself with Dunster House Ltd's products and services. Understanding their garden lifestyle products will not only help you in the interview but also show your genuine interest in the company.
✨Tip Number 2
Brush up on your office administration skills, particularly in managing diaries and processing payments. Being able to demonstrate your proficiency in these areas during the interview will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with stock management and logistics. Highlight any previous roles where you had to check stock levels or liaise with different departments, as this is crucial for the Despatch Clerk position.
✨Tip Number 4
Showcase your communication skills by preparing examples of how you've effectively handled customer interactions in the past. This will be key, as the role involves liaising with customers over the phone to arrange deliveries.
We think you need these skills to ace Despatch Clerk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and essential skills required for the Despatch Clerk position. Tailor your application to highlight relevant experience in office administration and communication.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in office administration, particularly any roles that involved stock management or customer communication. Use bullet points for clarity and focus on achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job requirements, such as your ability to handle pressure and your geographical knowledge for planning delivery routes.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Despatch Clerk role.
How to prepare for a job interview at Dunster House LTD
✨Showcase Your Organisational Skills
As a Despatch Clerk, you'll need to demonstrate your ability to stay organised under pressure. Be prepared to discuss specific examples from your past experience where you successfully managed multiple tasks or deadlines.
✨Familiarise Yourself with the Company
Before the interview, take some time to research Dunster House Ltd. Understanding their products, values, and operations will help you tailor your answers and show genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding stock management and customer communication. Think of scenarios where you had to resolve issues or improve processes in your previous roles.
✨Highlight Your Communication Skills
Since the role involves liaising with customers and other departments, be ready to discuss how you effectively communicate in various situations. Share examples of how you've handled difficult conversations or coordinated with teams.
