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- Tasks: Lead the front office team, ensuring exceptional guest experiences from check-in to departure.
- Company: Frasers Hospitality is known for its unique hotel brands, including Malmaison and Hotel du Vin.
- Benefits: Enjoy competitive pay, discounts on stays, dining, and wellness perks like healthcare cash plans.
- Why this job: Join a vibrant team, develop your career, and create memorable experiences in a fun environment.
- Qualifications: High standards in customer service and a passion for hospitality are essential.
- Other info: Opportunities for internal progression and a commitment to sustainability.
The predicted salary is between 30000 - 42000 £ per year.
Rate of Pay / Hours: £37,500 Per Annum plus Generous Company Benefits, Training & Development / 45 Hours per Week
Type of Contract: Permanent
Location: London
Be the face of our hotel, get paid for doing what you love, enjoy loads of perks and benefits, learn something new, and build a lifelong career with Malmaison. Are high standards second nature to you? Do you love people and making guests smile every day, knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drinks, and a brand you will be proud of? We love Food, Wine, and Cocktails—almost as much as you do!
As Front Office Manager, you and your team are the first and last people our guests see. You set the tone for their visit and ensure everything exceeds expectations from check-in to departure. You will manage the Reception and Nights teams, ensuring all audits and checks are completed while providing exceptional service.
We create memorable experiences for our guests. This could be your next step into a Senior HOD position within Malmaison—we actively encourage internal development and progression, Onwards and Upwards.
In addition to competitive pay, we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night.
- Discounted Friends and Family Room Rate with 50% off the best available rate.
- 35% off your bill when dining in our Brasseries and Bistros.
- Fully funded Apprenticeship programs supporting your career development.
- High Street Discounts on various shops, experiences, holidays, and more.
- Cycle to work scheme—save up to 40% on bikes.
- Healthcare Cash Plans—dental, optical, medical, and more from £5/month.
- Referral schemes paying up to £1500 for successful hires.
- A professional uniform that looks sharp and modern.
- Wellness & National Campaign Days promoting activities like Pay Day Lunches, Mental Health Awareness, and more.
- Access to Wagestream for instant pay and financial management tips.
- Complimentary stays on your 1st, 3rd, and 5th anniversaries with Dinner, Bed & Breakfast.
- Support for neurological health through our sponsorship of The Brain Charity.
- Employee Assistance Programme offering confidential advice 24/7.
Plus, after probation, you will receive:
- Private Medical Healthcare
- Bonus Plan based on KPIs
- Critical Illness Cover
- Life Assurance
Our Sustainability Goals include:
- 100% renewable energy usage, mainly from UK Wind Farms
- Recycling at least 70% of hotel waste
- Chemical-free cleaning systems and eco-friendly kitchen practices
- Volunteering for sustainable charities, two days per year, paid
Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunities employers and welcome all qualified applicants regardless of race, sex, disability, religion, sexual orientation, or age.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Hospitality
Front Office Manager, Malmaison employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager, Malmaison
✨Tip Number 1
Familiarise yourself with Malmaison's unique brand and values. Understanding their approach to hospitality and what sets them apart will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience at Malmaison or similar establishments. Attend industry events or connect on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your ability to create memorable experiences for guests will resonate well with the hiring team.
✨Tip Number 4
Showcase your leadership skills by discussing how you've successfully managed teams in the past. Emphasising your experience in training and developing staff will demonstrate that you're ready to take on the responsibilities of a Front Office Manager.
We think you need these skills to ace Front Office Manager, Malmaison
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Front Office Manager position at Frasers Hospitality. Understand the key responsibilities and required skills to tailor your application accordingly.
Craft a Tailored CV: Highlight your relevant experience in hospitality management, focusing on your ability to deliver exceptional customer service. Use specific examples that demonstrate your leadership skills and how you've contributed to guest satisfaction in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and why you want to work with Malmaison. Mention any specific experiences that align with their values, such as creating memorable guest experiences or managing a team effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Office Manager role.
How to prepare for a job interview at Frasers Hospitality
✨Showcase Your People Skills
As a Front Office Manager, you'll be the face of the hotel. Make sure to highlight your experience in customer service and how you've gone above and beyond to make guests feel welcome and valued.
✨Demonstrate Leadership Experience
Talk about your previous roles where you managed teams. Share specific examples of how you motivated your team and ensured high standards of service, as this is crucial for the role.
✨Familiarise Yourself with Malmaison's Values
Research Malmaison's brand and values before the interview. Be prepared to discuss how your personal values align with theirs and how you can contribute to creating memorable experiences for guests.
✨Prepare Questions for the Interviewers
Have thoughtful questions ready to ask about the hotel's operations, team dynamics, and opportunities for growth within the company. This shows your genuine interest in the role and the organisation.
