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For Companies At a Glance
- Tasks: Be the face of Miu Miu, delivering exceptional customer experiences and building brand loyalty.
- Company: Join the iconic Prada Group, known for luxury fashion and innovative design.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and employee discounts.
- Why this job: Immerse yourself in the world of luxury fashion while connecting with stylish customers.
- Qualifications: Experience in retail or sales is preferred; passion for fashion is a must!
- Other info: Fluent English required; knowledge of shoe trends is a bonus.
The predicted salary is between 28800 - 43200 £ per year.
To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts.
KNOWLEDGE AND SKILLS
- Experience in a similar role, expertise in Shoe department is a plus.
- Passion for human relations and sales.
- Problem solving, curiosity and interest in luxury/fashion, art and design.
- Experience of building a long-lasting relationship with clients.
- Being able to work in team as well as alone.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Fluent spoken English expected.
Miu Miu - Client Advisor- Harrods Shoe Heaven employer: Prada Group
Contact Detail:
Prada Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Miu Miu - Client Advisor- Harrods Shoe Heaven
✨Tip Number 1
Familiarise yourself with Miu Miu's brand philosophy and values. Understanding the essence of the brand will help you convey it effectively to customers, making you a more compelling candidate.
✨Tip Number 2
Brush up on your knowledge of current fashion trends and competitors in the luxury shoe market. Being well-informed will not only impress during interviews but also demonstrate your passion for the industry.
✨Tip Number 3
Practice your customer service skills by engaging with potential clients in various settings. This will help you develop a natural rapport and showcase your ability to build long-lasting relationships.
✨Tip Number 4
Network with professionals in the luxury retail sector. Attend events or join online forums where you can connect with others in the industry, as referrals can significantly boost your chances of landing the job.
We think you need these skills to ace Miu Miu - Client Advisor- Harrods Shoe Heaven
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Miu Miu's brand philosophy and values. This will help you tailor your application to reflect how you can embody these principles as a Client Advisor.
Highlight Relevant Experience: Make sure to emphasise any previous experience in retail or client-facing roles, especially in luxury goods or footwear. Use specific examples to demonstrate your ability to build relationships and drive sales.
Showcase Your Passion: Express your passion for fashion, art, and design in your application. Mention any relevant knowledge of current trends and competitors, as this will show your commitment to staying informed in the industry.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Highlight your communication skills, problem-solving abilities, and experience with CRM tools, as these are key aspects of the role.
How to prepare for a job interview at Prada Group
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the luxury fashion industry during the interview. Discuss your favourite trends, designers, and how they influence your style. This will demonstrate your genuine interest in the role and the brand.
✨Highlight Your Customer Service Skills
Prepare examples of how you've successfully built relationships with clients in previous roles. Emphasise your ability to provide excellent service and handle complaints effectively, as this is crucial for a Client Advisor position.
✨Know the Brand Inside Out
Research Miu Miu and Prada Group thoroughly before your interview. Be ready to discuss their brand philosophy, values, and recent collections. Showing that you understand the brand will set you apart from other candidates.
✨Demonstrate Teamwork and Independence
Be prepared to talk about your experiences working both in teams and independently. Highlight situations where you collaborated with colleagues to achieve sales targets, as well as times when you took initiative on your own.
