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For Companies At a Glance
- Tasks: Support IT platforms, optimise processes, and document requirements for projects.
- Company: Join Theramex, a global leader in women's health pharmaceuticals.
- Benefits: Enjoy a fast-paced environment with growth opportunities and performance recognition.
- Why this job: Make a real impact on women's health while developing your skills in a dynamic team.
- Qualifications: Experience with CRM applications and pharma industry knowledge is essential.
- Other info: Entry-level position with full-time hours in business development and sales.
The predicted salary is between 28800 - 48000 £ per year.
As a Technical Support Business Analyst, you will provide essential technical support across multiple Commercial IT platforms and projects. Your role will involve understanding business needs, facilitating solution delivery, and optimizing IT processes.
Key Responsibilities
- Partner with business stakeholders to understand needs and deliver appropriate solutions through internal and outsourced technology providers.
- Proactively seek opportunities for process improvements and optimize IT solutions delivery.
- Facilitate and document requirements gathering workshops.
- Support project testing activities by identifying end-to-end scenarios and documenting test scripts.
- Assist development teams during implementation by clarifying requirements and ensuring they align with functional specifications.
- Provide documentation, approvals, and other support as needed.
Skills And Qualifications
- Experience with CRM applications (IQVIA OCE, Veeva, Salesforce.com).
- Previous experience working within the pharma industry is a must.
- Desirable: Experience with marketing automation and digital initiatives.
- Proven track record in requirement gathering, process mapping, testing, and documentation.
- Desirable: Experience with Computer System Validation.
- Excellent organizational skills and strong attention to detail.
- Team player with a collaborative mindset.
- Strong written and verbal communication, including technical writing.
- Ability to prioritize effectively in a fast-paced, dynamic environment.
Why Join Us?
Be Part Of a Dynamic Team At Theramex, Where You'll Have The Opportunity To Make a Significant Impact On Women's Health. We Offer: A fast-paced environment, with broad exposure, where you can develop professionally – even outside your area of expertise. Support for growth and learning, with recognition of performance and success. Opportunities for driven and talented professionals to be part of our exciting journey.
If you're passionate about making a difference and meet the qualifications, we'd love to hear from you. Apply today to join our team at Theramex.
We are Theramex, a global specialty pharmaceutical company solely committed to supporting women's health through every stage of life. We work closely with partners, healthcare professionals, and patients to help women find the solution that may be right for them at the time they most need it.
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Business Development and Sales
- Industries: Pharmaceutical Manufacturing
Technical Support Business Analyst employer: Theramex
Contact Detail:
Theramex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Business Analyst
✨Tip Number 1
Familiarise yourself with the specific CRM applications mentioned in the job description, such as IQVIA OCE, Veeva, and Salesforce.com. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the pharmaceutical industry, especially those who work in technical support or business analysis roles. Engaging in conversations on platforms like LinkedIn can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience with requirement gathering and process mapping in detail. Think of specific examples where you've successfully identified needs and delivered solutions, as this will demonstrate your capability to meet the role's demands.
✨Tip Number 4
Showcase your collaborative mindset by preparing to discuss how you've worked effectively within teams in past roles. Highlighting your ability to communicate clearly and support project testing activities will resonate well with the hiring team.
We think you need these skills to ace Technical Support Business Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Technical Support Business Analyst position at Theramex. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your experience with CRM applications like IQVIA OCE, Veeva, or Salesforce.com, as well as any previous work in the pharma industry. Use specific examples to demonstrate your skills in requirement gathering, process mapping, and documentation.
Showcase Your Communication Skills: Since strong written and verbal communication is crucial for this role, ensure your CV and cover letter reflect your ability to communicate complex technical information clearly. Consider including examples of technical writing or documentation you've completed.
Tailor Your Application: Customise your CV and cover letter for the position by using keywords from the job description. This not only shows your genuine interest in the role but also helps your application stand out to hiring managers.
How to prepare for a job interview at Theramex
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Technical Support Business Analyst. Familiarise yourself with the key tasks such as requirement gathering, process mapping, and supporting project testing activities.
✨Showcase Relevant Experience
Highlight your experience with CRM applications like IQVIA OCE, Veeva, or Salesforce.com. Be prepared to discuss how your previous roles in the pharma industry have equipped you with the skills needed for this position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare examples of how you've identified process improvements or optimised IT solutions in past roles, as this will demonstrate your proactive approach.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts or documentation processes, to show you can effectively collaborate with stakeholders.
