Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice of Forest, helping customers via phone, email, and live chat.
- Company: Join Forest, London's sustainable shared ebike operator, making cities greener.
- Benefits: Enjoy free bike rides, 25 days holiday, health insurance, and a personal development budget.
- Why this job: Kick-start your career in a fun, supportive environment while making a positive impact.
- Qualifications: 1-2 years experience preferred; excellent communication and tech-savvy skills required.
- Other info: Remote work available; flexible hours and opportunities for overtime.
The predicted salary is between 24000 - 36000 £ per year.
Overview
A Bit About Forest. We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most sustainable shared ebike operator. We bridge the gap between affordability and sustainability, using advertising revenue to offer our users up to 30 free minutes per ride. Our mission is to help cities move greener—and we’re growing fast.
What You’ll Do / Responsibilities
Being the voice of Forest to new and existing customers via email, phone, call and live chat.
Proactively reaching out to customers who may require support by analysing live journeys.
Completing background tasks such as identifying verifications, damage reports, ending abandoned rides and other tasks.
Collecting and sharing customer feedback & insights with the rest of the team for potential improvements to our operations, product, and technology.
Supporting the Senior Customer Support Manager with any ad-hoc tasks.
Reporting and flagging any bugs immediately to the correct team.
Helping to form our culture and tone of voice, and bring a fresh pair of eyes to everything.
Who You Are / Qualifications
You have 1-2 years of experience (this is an entry-level role) and are eager to learn and kick-start your career.
You\’re an excellent communicator both written and verbal.
You’re proactive you don’t wait for problems, you prevent the problems.
You\’re tech savvy and can learn new systems and software quickly.
You can work independently as well as part of a team and can adapt quickly to any situation.
You have great emotional intelligence – you can relate to anybody, especially with frustrated people.
You have impeccable attention to detail and are well-organised.
You know how to have a laugh and have fun! (who says work has to be boring).
Bonuses but not essential
You\’ve previously worked in a B2C customer service role.
You’ve worked closely with other teams in a business (such as Tech, Marketing, Operations) to resolve problems with the product or service.
You are flexible to complete occasional overtime during the week
What You’ll Get In Return
Free Forest bike rides if you’re based in London
25 days holiday +
Support & Community Champion employer: Forest
Contact Detail:
Forest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Community Champion
✨Tip Number 1
Familiarise yourself with Forest's mission and values. Understanding their commitment to sustainability and community engagement will help you connect with the team during interviews and show that you're genuinely passionate about their work.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Since the role requires warm and engaging interactions, practice responding to common customer queries in a friendly manner to demonstrate your ability to connect with users.
✨Tip Number 3
Showcase your tech-savviness by familiarising yourself with common customer support tools and software. Being able to quickly learn new systems will be a big plus, so consider exploring platforms like Zendesk or similar tools before your interview.
✨Tip Number 4
Prepare examples of how you've proactively solved problems in previous roles or experiences. This will highlight your proactive nature and ability to prevent issues before they arise, which is key for the Support & Community Champion position.
We think you need these skills to ace Support & Community Champion
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Forest's mission and values. Highlight your passion for sustainability and community engagement in your application to show that you align with their culture.
Tailor Your CV: Make sure your CV reflects your communication skills and any relevant experience in customer service. Use specific examples that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Craft a Warm Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention your proactive approach to problem-solving and your ability to connect with people, as these are key traits for the Support & Community Champion position.
Showcase Your Tech Savviness: In your application, mention any experience you have with technology or software that could be relevant to the role. This could include customer service platforms, communication tools, or any other tech-related skills that demonstrate your ability to adapt quickly.
How to prepare for a job interview at Forest
✨Show Your Passion for Sustainability
Since Forest is all about sustainability, make sure to express your enthusiasm for eco-friendly practices during the interview. Share any personal experiences or initiatives you've been involved in that align with their mission.
✨Demonstrate Your Communication Skills
As a Support & Community Champion, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through phone, email, or live chat. Highlight your ability to keep conversations warm and engaging.
✨Be Proactive in Problem-Solving
Forest values proactive individuals who can prevent issues before they arise. Think of instances where you identified potential problems and took steps to address them. This will show your initiative and readiness to support customers.
✨Emphasise Your Tech Savviness
Since the role requires learning new systems quickly, be prepared to discuss your experience with technology. Mention any software or tools you've used in previous roles and how you adapted to new technologies efficiently.
