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- Tasks: Join our team as a Service Advisor, providing top-notch customer service and managing vehicle repairs.
- Company: We are a leading automotive service provider in Bolton, dedicated to exceptional service and teamwork.
- Benefits: Enjoy perks like an Employee Car Scheme, private medical care, and enhanced pension contributions.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in customer satisfaction.
- Qualifications: Experience in a similar role is essential; excellent communication and organisational skills are a must.
- Other info: Work full-time, Monday to Friday, with alternate Saturday mornings; competitive salary with bonus potential.
The predicted salary is between 24000 - 30000 £ per year.
Motor Trade Service Advisor required in Bolton, Greater Manchester / Lancashire.
Mon - Fri 8.00am - 5.30pm, Alternate Saturday mornings 8.00am - 12.30pm.
Salary £27,000 + bonus with OTE £33,000.
We are looking for an experienced Main Dealer Service Advisor to work in a team of 4 Service Advisors. The purpose of the role is to provide exceptional customer service and ensure the smooth and efficient operation of the service department. The incumbent should have excellent communication and organizational skills, with a passion for delivering exceptional customer service.
Role:
- Greeting customers and dealing with their requirements for Service, Vehicle Repairs, MOT;
- Upselling additional work, products, services;
- Liaising with the workshop regarding work required on the vehicle and gaining authorisation from the customer;
- Completing paperwork including checking job cards, invoicing, ensuring the DMS is up to date with customer and vehicle information.
The Benefits:
- Employee Car Scheme (car lease + insurance all included from £85/month);
- Private Medical Care (Vitality);
- Annual Health Checks and free flu jabs offered;
- Private Dental Care (Denplan, £0 excess);
- Pension with enhanced employer contribution;
- Income Protection & Life Assurance;
- Critical Illness Protection.
Apply now with your full CV to Mary or Sharron at WeRecruit Auto quoting Job ID ST1314. All applications are treated in the strictest of confidence, and we will have a discussion before your CV is submitted to the Employer / Hiring Manager, so we can make sure you are happy with where your details are being sent.
Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately, we are unable to contact all applicants due to the volume of applications, so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Service Advisor employer: WeRecruit Auto Ltd
Contact Detail:
WeRecruit Auto Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your expertise during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing scenarios with a friend can help you prepare for real-life interactions in the service advisor role.
✨Tip Number 3
Network within the automotive industry, particularly in the Bolton area. Attend local events or join online forums to connect with professionals who might provide insights or referrals for the position.
✨Tip Number 4
Research common upselling techniques used in the motor trade. Being able to discuss these strategies during your interview will show that you're proactive and ready to contribute to the team's success.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor trade, particularly as a Service Advisor. Emphasise your customer service skills and any specific achievements in previous roles that demonstrate your ability to upsell services and manage customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention your organisational skills and how they will contribute to the smooth operation of the service department. Be sure to address the letter to Mary or Sharron, as specified in the job listing.
Highlight Relevant Skills: In your application, clearly outline your communication and organisational skills. Provide examples of how you've successfully managed customer interactions and liaised with workshops in past positions, as these are key aspects of the role.
Follow Application Instructions: Ensure you apply through the specified channels by sending your CV to Mary or Sharron at WeRecruit Auto, quoting Job ID ST1314. Double-check that all required documents are included and that your application is submitted before the deadline.
How to prepare for a job interview at WeRecruit Auto Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to provide the high level of service expected in this role.
✨Know the Company and Its Services
Research the company and its offerings before the interview. Understanding their services, values, and customer base will help you tailor your responses and show genuine interest in the position.
✨Prepare for Common Interview Questions
Anticipate questions related to upselling, managing customer expectations, and liaising with workshops. Practising your answers will help you feel more confident and articulate during the interview.
✨Demonstrate Teamwork and Communication Skills
Since you'll be working in a team of Service Advisors, highlight your teamwork experience. Share specific instances where effective communication led to successful outcomes, showcasing your ability to collaborate and support colleagues.
