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- Tasks: Provide outstanding customer service and assist customers with their financial goals.
- Company: Join Natwest/Ulster Bank, a leading financial institution in Belfast City Centre.
- Benefits: Enjoy perks like remote work options, discounts, wellbeing resources, and a workplace pension.
- Why this job: This role offers a chance to make a real impact on customers' financial journeys in a supportive environment.
- Qualifications: Experience in customer service, excellent communication skills, and a customer-focused attitude are essential.
- Other info: Full training provided, with a hybrid work model after completion.
The predicted salary is between 21000 - 26000 £ per year.
Are you ready to take your career to new heights?
Start date: 9th June 2025
Location: Natwest/Ulster Bank, Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
Salary: £12.60 p/h, £26,208.00 p/a
Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 01:00
Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history.
Description of the Job:
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
What you’ll do:
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank's way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you’ll need:
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer focused attitude.
What you get from us:
- Perks at Work - Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Customer Service Advisor - shift work - hybrid employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - shift work - hybrid
✨Tip Number 1
Familiarise yourself with the banking products and services offered by Natwest/Ulster Bank. Understanding their offerings will help you educate customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you articulate your responses clearly and confidently when interacting with potential customers.
✨Tip Number 3
Be prepared to discuss your previous customer service experiences in detail. Think of specific examples where you resolved complaints or improved customer satisfaction, as this will showcase your ability to meet the role's requirements.
✨Tip Number 4
Research the importance of compliance in the banking sector. Being knowledgeable about regulatory requirements will not only impress your interviewers but also show that you understand the significance of maintaining high standards in customer interactions.
We think you need these skills to ace Customer Service Advisor - shift work - hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the job description. Emphasise your communication skills, organisational abilities, and any experience in a regulatory environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've successfully managed customer relationships and resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency with technology, particularly Microsoft Office, and your ability to work in a fast-paced environment. This will demonstrate your readiness for the hybrid working model.
Prepare for Background Checks: Since the role requires credit, criminal, sanctions, and fraud checks, ensure you have all necessary documentation ready. Be prepared to provide your employment history for the last two years and address history for the last five years.
How to prepare for a job interview at Teleperformance Ltd
✨Research the Company
Before your interview, take some time to learn about Natwest/Ulster Bank. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your verbal and written skills by articulating your thoughts clearly and confidently. Practice active listening to ensure you understand the interviewer's questions.
✨Highlight Your Organisational Skills
Since the role involves managing customer interactions and balancing various tasks, be prepared to discuss how you stay organised. Share examples of how you've successfully managed your time and prioritised tasks in previous roles.
