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For Companies At a Glance
- Tasks: Lead customer service at the front end, ensuring a smooth shopping experience.
- Company: Join Hannaford, a local supermarket with deep roots in fresh produce since 1883.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Why this job: Be part of a team that values local produce and sustainability while developing your skills.
- Qualifications: Must be 18+, with strong communication skills and a willingness to learn.
- Other info: Opportunities for growth and recognition in a diverse workplace.
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
DUTIES AND RESPONSIBILITIES
- Observe and follow all company policies and established procedures.
- Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
- Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets.
- Assist in special projects and perform other functions as assigned by supervision.
- Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
- Observe security standards by staying alert and being aware of customers' actions and behaviour. Report to manager or security any abnormal behaviour.
- Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
- Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
- Frequently, perform cashier and/or bagging functions.
- Frequently, perform service desk/kiosk and if trained, bookkeeper functions.
- Perform all other duties as assigned.
QUALIFICATIONS
- Effective communication and customer service skills.
- Must meet minimum age requirements to perform specific job functions (18 years of age).
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
Prerequisite Training:
- Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets.
- Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet.
Physical Requirements
- Perform repetitive hand and arm motions while standing/walking the majority of the shift.
- Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
- Push or pull up to 75 pounds on occasion.
- Work in and out of inclement weather when necessary.
- Gather up to five shopping carts and push them to designated areas.
- Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
- Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.
PREFERRED REQUIREMENTS
- Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
- Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimise customer inconvenience.
- Handle cash pickups and change orders as requested and log as required.
- Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
- Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
- Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service.
- Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counselling when necessary.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Salary range is between £17.35 - £24.75 Hrly.
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, colour, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
PT Customer Service Leader employer: Hannaford Supermarkets
Contact Detail:
Hannaford Supermarkets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PT Customer Service Leader
✨Tip Number 1
Familiarise yourself with Hannaford's values and commitment to local produce. Understanding their mission will help you align your responses during interviews, showcasing your enthusiasm for their community-focused approach.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a supermarket setting. Being able to demonstrate your problem-solving abilities and how you handle difficult customers can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Hannaford if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be prepared to discuss your ability to multitask and manage time effectively. As a Customer Service Leader, you'll need to juggle various responsibilities, so having examples ready will demonstrate your capability to handle the role.
We think you need these skills to ace PT Customer Service Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the PT Customer Service Leader position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience or roles that involved leadership. Use specific examples to demonstrate how your skills align with the duties outlined in the job description.
Showcase Communication Skills: Since effective communication is crucial for this role, ensure your application reflects your ability to communicate clearly and effectively. Consider including examples of how you've successfully resolved customer issues in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you want to work for Hannaford and how you can contribute to their mission of providing excellent customer service. Mention your understanding of their commitment to local produce and sustainability.
How to prepare for a job interview at Hannaford Supermarkets
✨Showcase Your Customer Service Skills
As a PT Customer Service Leader, effective communication and customer service skills are crucial. Be prepared to share specific examples of how you've successfully resolved customer issues in the past, demonstrating your ability to promote goodwill and handle complaints courteously.
✨Understand Company Policies
Familiarise yourself with Hannaford's policies and procedures before the interview. This will not only show your commitment but also help you discuss how you would uphold these standards in your role, especially regarding safety and security.
✨Demonstrate Leadership Qualities
Since this role involves supervising associates, be ready to discuss your leadership style. Share experiences where you've motivated a team or handled conflicts, showcasing your ability to treat all associates with fairness and respect.
✨Prepare for Physical Requirements
The job has specific physical demands, so be prepared to discuss how you meet these requirements. Mention any relevant experience that demonstrates your ability to perform tasks like lifting, pushing, or standing for long periods, which are essential for this position.
