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- Tasks: Manage client service operations and improve processes across global teams.
- Company: Join Thought Machine, a fast-growing fintech innovator transforming banking technology.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and professional growth.
- Why this job: Be part of a mission-driven team that values innovation and collaboration in a global context.
- Qualifications: Experience with remote teams and strong relationship management skills are essential.
- Other info: Ideal for detail-oriented individuals eager to thrive in a fast-paced, tech-focused environment.
The predicted salary is between 43200 - 72000 £ per year.
Role Overview Thought Machine’s mission is to eliminate legacy technology in banking by developing modern, cloud-native core and payments technology. We are a rapidly growing company with over 550 employees across London, New York, Singapore, and Sydney, backed by significant funding and recognized for our innovative culture and rapid growth. As a Client Services Operations Manager , based in London, you will support the operational effectiveness of client service teams across APAC, AMER, and EMEA. The role involves collaborating with cross-functional teams, managing processes, and contributing to global operational improvements. It is suited for someone who thrives in a fast-paced, detail-oriented environment and seeks to understand service delivery, strategy, and execution in a global context. Key Responsibilities Become proficient with internal tools such as Jira, Workday PSA, and Looker Studio, including configuration, support, training, and reporting. Ensure data quality and drive continuous process improvements. Support reporting and tracking of project activities and commercial metrics. Promote Client Services culture through communication channels and events. Additional Duties Develop and maintain governance and documentation for Client Services. Coordinate global communication forums like All Hands and newsletters. Manage meeting coordination, action tracking, and stakeholder reporting. Support month-end activities, including financial reporting and resource forecasting. Contribute to process improvements, especially around data quality and cross-functional workflows. Minimum Requirements Experience working with remote teams, ideally in Product or technology sectors. Proven ability to develop and improve processes for standardization and continuous improvement. Strong relationship management skills across global teams and stakeholders. Comfort operating within complex, international environments. Proficiency with spreadsheets, slides, and documents; experience with Salesforce, Workday, Jira, Looker Studio preferred. Excellent communication skills, collaborative mindset, and adaptability to change. Previous experience in project management, financial services, or banking is desirable. Educational background in Computer Science or related fields; internships or experience in fintech are a plus. #J-18808-Ljbffr
Client Services Operations Manager employer: Molten Ventures plc
Contact Detail:
Molten Ventures plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Operations Manager
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Jira and Looker Studio. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of Thought Machine on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Client Services Operations Manager role.
✨Tip Number 3
Prepare to discuss your experience with process improvements and relationship management. Think of specific examples where you've successfully enhanced workflows or collaborated with diverse teams, as these are key aspects of the role.
✨Tip Number 4
Stay updated on trends in fintech and cloud-native technologies. Demonstrating your knowledge of industry developments during your discussions can show your passion for the field and align with Thought Machine's innovative culture.
We think you need these skills to ace Client Services Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Client Services Operations Manager.
Highlight Relevant Experience: Emphasise your experience working with remote teams and in technology sectors. Provide specific examples of how you've developed processes for standardisation and continuous improvement, as these are crucial for this position.
Showcase Communication Skills: Since excellent communication is vital for this role, include examples that demonstrate your strong relationship management skills and your ability to collaborate effectively across global teams.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the job. Use keywords from the job description, such as 'data quality', 'process improvements', and 'cross-functional workflows' to ensure your application stands out.
How to prepare for a job interview at Molten Ventures plc
✨Know Your Tools
Familiarise yourself with the internal tools mentioned in the job description, such as Jira, Workday PSA, and Looker Studio. Being able to discuss your experience or knowledge of these tools will show that you're prepared and understand the operational needs of the role.
✨Demonstrate Process Improvement Skills
Prepare examples of how you've successfully developed or improved processes in previous roles. Highlight your ability to drive continuous improvement, as this is a key aspect of the Client Services Operations Manager position.
✨Showcase Relationship Management
Be ready to discuss your experience working with remote teams and managing relationships across global stakeholders. This role requires strong interpersonal skills, so share specific instances where you effectively collaborated with diverse teams.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics. This will demonstrate your ability to convey information effectively in a fast-paced environment.
