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For Companies At a Glance
- Tasks: Lead and motivate the checkouts team to deliver exceptional customer service.
- Company: B&Q helps customers create their dream homes with innovative ideas and tools.
- Benefits: Enjoy a competitive salary, generous holidays, wellness perks, and an award-winning pension scheme.
- Why this job: Join a diverse team where your ideas matter and you can make a real impact.
- Qualifications: Retail experience, problem-solving skills, and a positive attitude are essential.
- Other info: Flexible shifts available, including weekends and evenings.
The predicted salary is between 22746 - 29313 £ per year.
About the role
Full time - 36.75 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
£27,746 - £29,313* (Inclusive of an £1,547 per annum, store specific location allowance)
B&Q Roneo Corner
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Team Leader and you'll be a big part of this.
Key responsibilities
- Great stores rely on great teams. You’ll help us develop both.
- Motivating, developing and supporting every member of your checkouts team, you’ll provide them with everything they need to give our customers the very best.
- You’ll manage resources and lead by example when it comes to safety and customer service.
- You’ll get creative too - finding and taking opportunities to do things differently and make things better.
Required skills & experience
- With bags of retail experience and the ability to really get the best out of people, you’ll feel right at home with us.
- You’re a brilliant problem solver - comfortable making decisions quickly and putting them into action.
- Positive and curious, you’re full of ideas about how to improve the customer and colleague experience.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's values and customer service philosophy. Understanding their commitment to improving customers' homes will help you align your answers during the interview with their mission.
✨Tip Number 2
Prepare examples from your past experience that showcase your leadership skills, particularly in motivating and developing a team. Highlight specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of scenarios where you had to make quick decisions. Be ready to discuss how you approached these challenges and the positive outcomes that resulted.
✨Tip Number 4
Show your enthusiasm for learning new technologies and methods. Discuss any relevant training or experiences that illustrate your adaptability and willingness to embrace change in a retail environment.
We think you need these skills to ace Team Leader - Checkouts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and leadership skills. Emphasise any previous roles where you motivated a team or improved customer service.
Craft a Strong Cover Letter: In your cover letter, express your passion for retail and your commitment to enhancing the customer experience. Mention specific examples of how you've successfully led teams in the past.
Showcase Problem-Solving Skills: During the application process, be prepared to discuss your problem-solving abilities. Provide examples of situations where you made quick decisions that positively impacted your team or customers.
Highlight Flexibility and Adaptability: Since the role requires working various shifts, mention your flexibility in your application. Share experiences where you adapted to changing circumstances or embraced new technologies.
How to prepare for a job interview at B&q
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to motivate and support your team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to developing individuals and fostering a positive work environment.
✨Emphasise Problem-Solving Abilities
Highlight your experience as a brilliant problem solver. Be ready to discuss specific situations where you made quick decisions that positively impacted customer service or team performance, showcasing your ability to think on your feet.
✨Demonstrate Customer-Centric Thinking
B&Q values a strong focus on customer experience. Prepare to share ideas on how you can enhance both customer and colleague experiences, showing your curiosity and creativity in improving processes and services.
✨Be Ready for Flexibility Questions
Since the role requires working various shifts, be prepared to discuss your availability and flexibility. Share your willingness to adapt to different schedules and how you manage work-life balance effectively.
