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- Tasks: Lead a team to deliver exceptional hospitality experiences and flawless service.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry, dedicated to creating unforgettable moments.
- Benefits: Enjoy 28 days holiday, free meals, bespoke training, and discounts on high street shops.
- Why this job: Be part of a supportive, inclusive culture that values growth and celebrates diversity.
- Qualifications: 1+ years in hospitality supervision, excellent communication, and a positive attitude required.
- Other info: We welcome applicants from all backgrounds and are committed to equity and inclusion.
The predicted salary is between 24800 - 31200 £ per year.
Company Description
Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!
Job Description
As a Hospitality Support Supervisor you would be working closely with the Hospitality Manager and Deputy Hospitality Manager based on site in one of our iconic venues, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks. Hospitality Support Supervisor will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.
WHAT WILL KEEP YOU BUSY:
- Monitoring and serving all food and drinks to customers/clients/guests and clearing throughout the event.
- Ensuring that there is clean furniture, dining tables and chairs available for the guests and ensuring presentation is at the forefront of everything you do.
- Prepare all hospitality food and beverage requests offered to customers/clients/guests in designated meeting spaces in a presentable manner.
- To be able to work without supervision and take initiative over duties and tasks without being directed.
- To serve our guests with the highest level of customer service with maximum speed, efficiency and always with a smile.
- To work on licensed bars serving alcoholic beverages.
- To be able to use coffee machines.
- Assist with the ordering and deliveries as required.
- Preparation of all hospitality requirements ensuring all items are available and if not reporting this to your line manager.
- Ensuring that any linen hired, and equipment hired for an event is counted and packed away for collection after the event.
- Ensuring hospitality rooms are left clean and tidy.
Qualifications
- Minimum 1 years experience in a hospitality environment in a supervisory role.
- Excellent communication skills, internally and externally.
- Supportive team player.
- Ability to work under pressure.
- Takes the initiative to provide excellent customer service.
- The ability to work autonomously or within a team.
- Being able to adapt to different working conditions.
- Always having a positive attitude.
- To be able to solve any customer service-related problem.
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Hospitality Support Supervisor employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Support Supervisor
✨Tip Number 1
Familiarise yourself with the company culture at BaxterStorey. They value creativity, positivity, and collaboration, so be prepared to demonstrate how you embody these traits in your interactions during the interview.
✨Tip Number 2
Highlight your experience in a supervisory role within hospitality. Be ready to share specific examples of how you've successfully led a team or improved service quality in previous positions.
✨Tip Number 3
Showcase your problem-solving skills. Prepare to discuss scenarios where you've effectively handled customer service issues or operational challenges, as this will resonate well with their focus on exceptional service.
✨Tip Number 4
Express your enthusiasm for continuous learning and development. BaxterStorey offers training opportunities, so convey your eagerness to grow within the company and contribute to its mission of delivering outstanding hospitality.
We think you need these skills to ace Hospitality Support Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, especially any supervisory roles. Use keywords from the job description to demonstrate that you meet the qualifications they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to deliver exceptional service. Mention specific experiences where you've successfully led a team or improved service quality.
Showcase Your Soft Skills: In your application, emphasise your communication skills, ability to work under pressure, and positive attitude. These traits are crucial for a Hospitality Support Supervisor and should be evident in your examples.
Highlight Continuous Improvement: Discuss any initiatives you've taken in previous roles to enhance service or team performance. This aligns with the company's value of striving for better and shows your commitment to growth and development.
How to prepare for a job interview at WSH Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create exceptional experiences for guests in your previous roles.
✨Demonstrate Strong Communication Skills
As a Hospitality Support Supervisor, communication is key. Be prepared to discuss how you effectively communicate with team members and clients, and provide examples of how you've resolved conflicts or improved team dynamics.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Discuss your experience in managing multiple tasks simultaneously and how you ensure that everything runs smoothly during events. Mention any tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult customers or managing a busy event. Think through potential scenarios and prepare your responses to demonstrate your problem-solving skills and ability to work under pressure.
