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- Tasks: Oversee the reservations process, ensuring a seamless guest experience.
- Company: Aimbridge Hospitality EMEA connects people to amazing experiences with top hotel brands.
- Benefits: Enjoy flexible working, hotel discounts, and industry-leading training opportunities.
- Why this job: Join a passionate team dedicated to exceptional guest experiences and personal growth.
- Qualifications: Strong leadership, communication, analytical skills, and extensive industry experience required.
- Other info: We value diversity and offer a supportive environment for all team members.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Company sick pay - Giving you peace of mind when you need it the most
- Minimum of 30 days holiday
- Staff meals on duty
- Starting salary above national minimum wage
- Career and lifestyle breaks - Allowing you to take time off for key life events.
- Staff parking
A day in the life of... As our hotel reservations manager, you'll be responsible for overseeing the reservations process from start to finish for our guests. You'll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You'll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.
What do we need from you?
- Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
- Excellent communication skills: You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
- Analytical and problem-solving skills: You'll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
- Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data.
- Industry experience: You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Hotel Reservations Manager employer: Mercure Newport
Contact Detail:
Mercure Newport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Manager
✨Tip Number 1
Familiarise yourself with the hotel brands Aimbridge works with, such as Hilton and Marriott. Understanding their unique reservation systems and customer service standards can give you an edge in interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific strategies you've implemented that led to improved performance.
✨Tip Number 3
Brush up on your analytical skills by reviewing common data analysis tools used in hotel management. Being able to discuss how you've used data to solve problems will demonstrate your capability for the role.
✨Tip Number 4
Network with current or former employees of Aimbridge or similar companies. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Hotel Reservations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hotel Reservations Manager. Highlight your relevant experience in managing reservations and leading teams in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, communication skills, and any analytical experience you have in the hospitality industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Use specific examples from your past roles to demonstrate how you meet the requirements outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Mercure Newport
✨Showcase Your Leadership Skills
As a Hotel Reservations Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams and how you motivated them to achieve success. Use specific examples to illustrate your ability to lead effectively.
✨Demonstrate Excellent Communication
Communication is crucial in this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex information, so think of ways to simplify your explanations while still conveying the necessary details.
✨Highlight Your Analytical Skills
Expect questions that assess your problem-solving abilities. Prepare to discuss how you've used data to make informed decisions in past roles. Bring examples of challenges you've faced and the analytical methods you employed to resolve them.
✨Emphasise Attention to Detail
Attention to detail is vital in managing reservations. Be ready to talk about how you ensure accuracy in your work. You could mention specific processes you follow to review reservations and how you handle discrepancies when they arise.
