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- Tasks: Oversee the reservations process, ensuring a seamless guest experience.
- Company: Aimbridge Hospitality EMEA connects people to amazing experiences with top hotel brands.
- Benefits: Enjoy flexible working, hotel discounts, and industry-leading training opportunities.
- Why this job: Join a passionate team focused on exceptional guest experiences and personal growth.
- Qualifications: Strong leadership, communication, analytical skills, and extensive industry experience required.
- Other info: We value diversity and offer a supportive environment for all team members.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Company sick pay - Giving you peace of mind when you need it the most
- Minimum of 30 days holiday
- Staff meals on duty
- Starting salary above national minimum wage
- Career and lifestyle breaks - Allowing you to take time off for key life events.
- Staff parking
A day in the life of... As our hotel reservations manager, you'll be responsible for overseeing the reservations process from start to finish for our guests. You'll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You'll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.
What do we need from you?
- Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
- Excellent communication skills: You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
- Analytical and problem-solving skills: You'll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
- Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data.
- Industry experience: You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Locations
Hotel Reservations Manager employer: Mercure Newport
Contact Detail:
Mercure Newport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Manager
✨Tip Number 1
Familiarise yourself with the hotel brands that Aimbridge works with, such as Hilton and Marriott. Understanding their unique selling points and customer service standards will help you demonstrate your industry knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific strategies you've implemented to motivate staff and improve performance.
✨Tip Number 3
Brush up on your analytical skills by reviewing common reservation management software and data analysis tools used in the hospitality industry. Being able to discuss these tools confidently can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to problem-solving in a fast-paced environment. Think of examples where you've successfully resolved guest issues or improved processes, as this aligns with Aimbridge's focus on exceptional guest experiences.
We think you need these skills to ace Hotel Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management and reservations. Emphasise your leadership skills, communication abilities, and any analytical or problem-solving experiences that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Aimbridge's values. Mention specific examples of how you've successfully managed reservations or led a team in previous roles.
Highlight Industry Experience: In your application, clearly outline your industry experience, particularly in hotel reservations or management. Discuss any familiarity with reservation systems and your ability to handle complex data.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Attention to detail is crucial in this role, so ensure your application reflects that quality.
How to prepare for a job interview at Mercure Newport
✨Showcase Your Leadership Skills
As a Hotel Reservations Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams and how you've motivated staff to achieve success. Use specific examples to illustrate your leadership style.
✨Communicate Clearly
Excellent communication skills are essential for this role. During the interview, practice presenting complex information clearly and concisely. You might be asked to explain how you would handle guest inquiries or issues, so think through your responses beforehand.
✨Demonstrate Analytical Thinking
Be ready to showcase your analytical and problem-solving skills. You may be presented with hypothetical scenarios related to reservations or guest experiences. Think about how you would use data to make informed decisions and resolve issues effectively.
✨Highlight Attention to Detail
Attention to detail is crucial in managing reservations. Prepare to discuss how you ensure accuracy in bookings and how you handle discrepancies. Providing examples of past experiences where your attention to detail made a difference can set you apart.
