Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Service Specialist, ensuring top-notch support for our members.
- Company: Virgin Active is all about transforming lives through wellness and exceptional leisure experiences.
- Benefits: Enjoy 25 days annual leave, free gym membership, private healthcare, and exclusive discounts.
- Why this job: Be part of a vibrant team that values wellness, community, and personal growth.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: Work in a fun environment with opportunities for personal development and wellness.
The predicted salary is between 21600 - 36000 £ per year.
Virgin Active is committed to changing people's lives for the better through wellness. Our team is dedicated to delivering a unique leisure and relaxation experience across all our clubs. All team members pride themselves on embodying Virgin Active values and ensuring the highest Brand Standards, so our members can enjoy the finest facilities and service.
The Role: This position is responsible for outlining the summary of the role.
Responsibilities:
- Please outline the daily responsibilities.
Experience:
- Any relevant experience required for the role.
Our Perks:
- 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3% OR Scottish Widows Pension with us matching contributions up to 5%.
- Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
- Private Dental and Healthcare Insurance for your physical health.
- Life Assurance at 4x your salary.
- Discounts across Virgin Active, including guest passes and 50% off PT sessions.
- Join Virgin Family for communication and discounts across Virgin Group (Virgin Atlantic, Virgin Holidays, Virgin Media/O2).
- 20% off food and drink at KAUAI branches in clubs.
- Access to Salary Finance for loans, savings, and financial advice.
- BUPA employer assistance programme with 4 free counselling sessions.
- Partnered with Dexters for complimentary corporate letting services.
- Access to ePoints for online retail discounts.
- Discounts on Academy courses, trained by top instructors.
Customer Service Specialist (Support Office) employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Support Office)
✨Tip Number 1
Familiarise yourself with Virgin Active's values and mission. Understanding their commitment to wellness and customer experience will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your customer service skills. Highlight situations where you went above and beyond to assist customers, as this will resonate well with the role's focus on delivering exceptional service.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being able to discuss these during your interview will show that you are proactive and ready to tackle challenges in the role.
✨Tip Number 4
Network with current or former employees of Virgin Active if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service Specialist (Support Office)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Specialist position. Tailor your application to highlight how your skills and experiences align with what Virgin Active is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have. Use specific examples that demonstrate your ability to deliver excellent service and embody the values of Virgin Active.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for wellness and customer service. Mention why you want to work for Virgin Active and how you can contribute to their mission of changing lives for the better.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Virgin Active
✨Understand Virgin Active's Values
Before your interview, take some time to research and understand the core values of Virgin Active. Demonstrating that you embody these values during your conversation will show your alignment with the company's culture and mission.
✨Prepare for Customer Scenarios
As a Customer Service Specialist, you'll likely face various customer scenarios. Prepare by thinking of examples from your past experiences where you successfully resolved issues or provided exceptional service. This will help you showcase your problem-solving skills.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience in customer service roles. Be ready to discuss specific responsibilities and achievements that relate directly to the role at Virgin Active, as this will demonstrate your capability and readiness for the position.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the team, company culture, and expectations for the role. This not only shows your interest but also helps you determine if Virgin Active is the right fit for you.
