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For Companies At a Glance
- Tasks: Lead client relationships and manage contract renewals for our finance solutions.
- Company: Join a dynamic fintech company focused on innovative payment solutions.
- Benefits: Enjoy flexible working options, competitive salary, and growth opportunities.
- Why this job: Be a trusted advisor, drive client success, and make a real impact in the finance sector.
- Qualifications: Experience in contract management and client retention, preferably in fintech or SaaS.
- Other info: Opportunity to work with senior stakeholders and develop tailored strategies.
The predicted salary is between 36000 - 60000 £ per year.
Position Type: Full time
Type Of Hire: Experienced (relevant combo of work and education)
Education Desired: Bachelor of Commerce/Business
Travel Percentage: 15 - 25%
About this role
We are seeking a dynamic and results-driven Senior Customer Success Manager to lead the relationship management and contract renewal process across our comprehensive product portfolio, including Accounts Payable, Accounts Receivable, EIPP, and Revenue Optimization solutions. This pivotal role will ensure client retention, revenue stability, and growth by proactively managing renewals, identifying upsell opportunities, and addressing client needs.
What you will be doing:
- Manage the end-to-end client contract renewal process across all product lines, ensuring timely and successful renewals.
- Grow and maintain strong client relationships and engagement with senior stakeholders, serving as a trusted advisor to address client concerns, provide thought leadership, and identify opportunities for account expansion, cross-sell and up-sell.
- Collaborate with sales, account management, operations, and pricing teams to create tailored renewal and revenue strategies that align with client needs and business objectives.
- Proactively assess data and trends to provide insights and recommendations for enhancing client’s business, improving retention and driving growth.
- Mitigate risks by addressing potential churn early and developing strategies to retain at-risk clients.
What you bring:
- Proven experience in contract management, strategic client retention, and key account management, preferably within payments, SaaS or fintech industries.
- Strong understanding of accounts payable, accounts receivable, working capital and cash flow optimization, buyer – supplier relationships, EIPP, and revenue optimization solutions.
- Exceptional communication, senior-level negotiation, and interpersonal skills.
- Analytical mindset with the ability to use data to drive decisions and strategies.
- Highly organized and detail-oriented, with a proactive approach to managing tasks and timelines.
Key Accounts and Renewals Manager - Automated Finance employer: FIS. Empowering the Financial World
Contact Detail:
FIS. Empowering the Financial World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts and Renewals Manager - Automated Finance
✨Tip Number 1
Familiarise yourself with the key products mentioned in the job description, such as Accounts Payable and Revenue Optimisation solutions. Understanding these areas will help you speak confidently about how you can add value to our clients during interviews.
✨Tip Number 2
Network with professionals in the fintech and SaaS industries. Attend relevant events or webinars to connect with potential colleagues and learn more about industry trends, which can give you an edge in discussions during the interview process.
✨Tip Number 3
Prepare examples of your past experiences in contract management and client retention. Be ready to discuss specific strategies you've implemented that led to successful renewals or upselling opportunities, as this will demonstrate your capability for the role.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to drive decisions in previous roles. Highlighting your ability to assess trends and provide actionable insights will resonate well with us, as we value data-driven approaches.
We think you need these skills to ace Key Accounts and Renewals Manager - Automated Finance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management and client retention, particularly within the payments, SaaS, or fintech industries. Use specific examples to demonstrate your success in managing renewals and upselling.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the job requirements, particularly your ability to build strong client relationships and your analytical mindset.
Showcase Relevant Skills: Emphasise your exceptional communication and negotiation skills in your application. Provide examples of how you've successfully engaged with senior stakeholders and addressed client concerns in previous roles.
Highlight Analytical Abilities: Demonstrate your analytical mindset by including instances where you've used data to drive decisions or strategies that improved client retention or business growth. This will show your potential employer that you can proactively assess trends and provide valuable insights.
How to prepare for a job interview at FIS. Empowering the Financial World
✨Understand the Product Portfolio
Familiarise yourself with the company's product offerings, especially in Accounts Payable, Accounts Receivable, and Revenue Optimisation. Being able to discuss these products confidently will demonstrate your preparedness and interest in the role.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you successfully managed client relationships and contract renewals. Highlight how you addressed client concerns and identified upsell opportunities, as this is crucial for the role.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to drive decisions in previous roles. Prepare to share specific instances where your analytical mindset led to improved client retention or growth, as this aligns with the job's requirements.
✨Prepare for Senior-Level Negotiations
Since the role involves engaging with senior stakeholders, practice articulating your negotiation strategies. Think of scenarios where you successfully navigated complex discussions and how you can apply those skills in this position.
