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For Companies At a Glance
- Tasks: Lead the Service Desk, ensuring efficient IT support and process improvements.
- Company: Join a rapidly growing tech business in Kingston, known for innovation and success.
- Benefits: Enjoy hybrid work with 2 days in the office and 3 days remote.
- Why this job: Be a key player in enhancing IT services and driving change in a dynamic environment.
- Qualifications: Experience in IT service management and knowledge of ITIL best practices required.
- Other info: Opportunity to engage in audits and improve security management processes.
The predicted salary is between 43200 - 84000 £ per year.
Service Desk Manager- £60,000 Kingston, Hybrid ITIL A highly successful and rapidly growing tech business based in Kingston, Surrey are looking for an experienced Service Desk Lead to join their Infrastructure team. Reporting to the Head of IT this role is a pivotal one; you will have full ownership of the Service Desk function as you work to drive process improvement. Please note this role offers hybrid working- 2 days per week in the office and 3 days at home. Key responsibilities of this Service Desk Lead will be: Run the front line service desk function ensuring it provides a proactive, efficient and mature service to the organisation to agreed SLAs on services Take ownership for Manage Engine Service Desk Plus (SDP) and champion the use of ITIL best practice. Ensure that all IT support queries are logged in SDP resolved according to agreed SLAs Work closely with the wider IT function and business to ensure that issues are escalated appropriately and tickets/users are kept-up-to-date on progress Ensure the IT Operations and Cloud Infrastructure teams follow the Change Management process and uncontrolled/unauthorised changes are not carried out Meet the operational requirements of our Information Security Management System. Proactively engage in internal and external audit programmes and ensure remediation activities are completed in a timely manner Able to identify oppor…
Service Desk Manager- £60,000 Kingston, Hybrid employer: Ashdown Group Careers
Contact Detail:
Ashdown Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager- £60,000 Kingston, Hybrid
✨Tip Number 1
Familiarize yourself with ITIL best practices, as this role emphasizes their importance. Consider obtaining an ITIL certification if you haven't already, as it will demonstrate your commitment and knowledge in service management.
✨Tip Number 2
Highlight your experience with service desk tools, particularly Manage Engine Service Desk Plus (SDP). If you have used similar tools, be ready to discuss how you can adapt your skills to SDP during the interview.
✨Tip Number 3
Prepare examples of how you've driven process improvements in previous roles. Be specific about the challenges you faced, the actions you took, and the results achieved to showcase your leadership capabilities.
✨Tip Number 4
Understand the importance of communication in a service desk environment. Be ready to discuss how you keep stakeholders informed about ticket progress and how you handle escalations effectively.
We think you need these skills to ace Service Desk Manager- £60,000 Kingston, Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk management and ITIL practices. Use specific examples that demonstrate your ability to drive process improvements and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities outlined in the job description, particularly your experience with Manage Engine Service Desk Plus and your commitment to ITIL best practices.
Showcase Your Leadership Skills: Emphasize your leadership experience in managing service desk functions. Provide examples of how you've successfully led teams, improved service delivery, and maintained SLAs in previous roles.
Highlight Your Problem-Solving Abilities: Discuss specific instances where you identified issues and implemented solutions within a service desk environment. This will demonstrate your proactive approach and ability to handle challenges effectively.
How to prepare for a job interview at Ashdown Group Careers
✨Show Your ITIL Knowledge
Make sure to highlight your understanding of ITIL best practices during the interview. Be prepared to discuss how you've implemented these principles in previous roles and how they can benefit the Service Desk function.
✨Demonstrate Leadership Skills
As a Service Desk Manager, you'll need to lead a team effectively. Share examples of how you've successfully managed teams in the past, focusing on your approach to driving process improvements and maintaining high service levels.
✨Discuss Your Experience with Service Desk Tools
Familiarize yourself with Manage Engine Service Desk Plus (SDP) and be ready to talk about your experience with similar tools. Discuss how you've used these platforms to enhance service delivery and manage support queries efficiently.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of specific situations where you had to handle escalations or implement changes, and be ready to explain your thought process.
