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- Tasks: Join us as an IT Support Analyst, tackling user support and exciting IT change projects.
- Company: We're a dynamic company in Birmingham, focused on innovative IT solutions and user satisfaction.
- Benefits: Enjoy a stable Monday to Friday schedule with opportunities for professional growth and project involvement.
- Why this job: This role offers variety, responsibility, and the chance to engage with stakeholders across the business.
- Qualifications: Bring your experience with MS 365, Azure, ITIL, and bespoke applications to the table.
- Other info: You'll work onsite, with a call rota of 1 week in 4-6, perfect for hands-on experience.
The predicted salary is between 36000 - 60000 £ per year.
IT Support Analyst – 2nd line, Windows, IT Change Projects
We are hiring for a seasoned Support Analyst on a permanent basis to work onsite in the north east Birmingham area.
This is a really interesting role encompassing IT Support for users but bespoke application support and involvement in plenty of IT Change projects.
As such there will be stakeholder engagement across the business, in an almost BA capacity, to understand user needs, drive IT projects forward, implement and document.
You will have commercial experience in:
- MS 365
- Azure AD / Entra ID
- Azure
- Intune / Defender
- ITIL environment (ideally certified)
- Topdesk or other ITSM products
- Experience supporting bespoke applications
- Cisco routing and switching
- Change Management projects
- Any business analysis exposure
This is normal business working hours Monday – Friday, with a call rota, typically 1 week in 4-6 and is predominantly onsite due to the nature of the work.
If you are looking for a varied role with plenty of project work and the chance to take on broader responsibility across BA and IT Support, please get in touch ASAP.
Information Technology Support Analyst employer: Movement8
Contact Detail:
Movement8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarize yourself with the specific ITSM tools mentioned in the job description, like Topdesk. Having hands-on experience or even a basic understanding of these tools can set you apart during discussions.
✨Tip Number 2
Engage with online communities or forums related to IT support and change management. Networking with professionals in these areas can provide insights into current trends and challenges, which you can discuss during your interview.
✨Tip Number 3
Brush up on your knowledge of Azure AD, Intune, and Defender. Being able to speak confidently about these technologies will demonstrate your readiness for the role and your ability to contribute from day one.
✨Tip Number 4
Prepare to discuss any previous experiences where you've engaged with stakeholders or driven IT projects. Highlighting your business analysis exposure will show that you understand the broader context of IT support.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MS 365, Azure AD, and ITIL. Include specific examples of how you've supported bespoke applications and participated in IT change projects.
Craft a Strong Cover Letter: In your cover letter, emphasize your stakeholder engagement skills and any business analysis experience. Explain why you're excited about the role and how you can contribute to the team.
Showcase Relevant Certifications: If you have ITIL certification or any other relevant qualifications, make sure to mention them prominently in your application. This will demonstrate your commitment to professional development.
Highlight Problem-Solving Skills: Provide examples in your application that showcase your problem-solving abilities, especially in IT support scenarios. This is crucial for a role that involves understanding user needs and driving IT projects forward.
How to prepare for a job interview at Movement8
✨Showcase Your Technical Skills
Be prepared to discuss your experience with MS 365, Azure AD, and Intune. Highlight specific projects where you utilized these technologies, as this will demonstrate your hands-on expertise.
✨Understand the Role of Stakeholder Engagement
Since the role involves engaging with stakeholders, be ready to share examples of how you've successfully communicated user needs in past projects. This will show your ability to bridge the gap between IT and business.
✨Familiarize Yourself with Change Management
Brush up on Change Management principles and be ready to discuss any relevant experiences. Understanding how to manage change effectively is crucial for this position.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving skills and adaptability. Use the STAR method (Situation, Task, Action, Result) to structure your responses and provide clear examples from your past work.
