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- Tasks: Lead and oversee Facilities Management services across a national portfolio.
- Company: Join Colliers, a global leader in commercial real estate services with over 1,200 professionals.
- Benefits: Enjoy flexible working locations and opportunities for travel across the UK.
- Why this job: Be pivotal in driving service excellence and managing risk in a dynamic environment.
- Qualifications: 10+ years in Facilities Management with strong commercial acumen and contract management experience.
- Other info: Ideal for those with a background in banking or financial services.
The predicted salary is between 43200 - 72000 £ per year.
Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types. Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland.
We are seeking a highly experienced Facilities Management Director to lead and oversee the full spectrum of FM services across a national portfolio for our strategic client. This role is pivotal to the successful delivery of FM operations and plays a critical part in managing risk, ensuring performance, maintaining business continuity, and driving service excellence. The successful candidate must be willing to travel across the UK to maintain service standards and manage escalations as needed.
Key Responsibilities- Lead the implementation of the FM strategy and target operating model
- Ensure consistent FM service delivery aligned to defined performance metrics and service levels
- Oversee site inspections, audits, and performance reviews to validate service compliance
- Manage all outsourced service contracts, ensuring adherence to contractual frameworks
- Lead supplier performance and relationship management
- Review, improve, and approve operational processes to drive service quality
- Manage all service quality and escalation issues across the estate
- Provide governance and oversight of commercial claims, variations, and adjustments
- Drive cost and commercial management, ensuring alignment with fixed-price and semi-comprehensive models
- Maintain strong contract management practices in accordance with Master Service Agreements (MSAs)
- Deliver comprehensive management reporting and data insight across all aspects of FM
- Lead glide path savings initiatives, driving continuous improvement and operational efficiencies
- Ensure supply chain continuity and resilience strategies are embedded
- Champion business continuity and resilience planning across the FM portfolio
- Integrate FM delivery with wider CRE strategic objectives to ensure cohesive execution
- Proven track record managing national FM portfolios with contract values in the region of £30 million
- Exceptional commercial acumen with deep experience in contract management, cost control, and commercial governance
- A minimum of 10 years’ experience managing all core FM services, ideally in complex and high-risk environments
- Sector experience within banking or financial services is highly desirable, though not essential
- Strong operational FM background, with a clear understanding of gearing ratios, benchmarking, and key metrics that inform organisational design and service strategy
- Able to influence at a senior level and lead cross-functional teams toward strategic outcomes
- Willingness to travel nationally.
Facilities Management Technical Director employer: Colliers International EMEA
Contact Detail:
Colliers International EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Technical Director
✨Tip Number 1
Network with professionals in the facilities management sector, especially those who have experience in managing national portfolios. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in FM services.
✨Tip Number 2
Research Colliers and their specific approach to facilities management. Understanding their values and operational strategies will help you tailor your conversations during interviews and demonstrate your alignment with their goals.
✨Tip Number 3
Prepare to discuss your experience with contract management and cost control in detail. Be ready to provide examples of how you've successfully managed large FM portfolios and driven service excellence in previous roles.
✨Tip Number 4
Showcase your ability to lead cross-functional teams by preparing anecdotes that highlight your leadership skills. Emphasise your experience in influencing senior stakeholders and driving strategic outcomes in complex environments.
We think you need these skills to ace Facilities Management Technical Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management, particularly with national portfolios and contract values similar to £30 million. Emphasise your achievements in managing service delivery and operational efficiencies.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the key responsibilities outlined in the job description. Mention specific examples of your experience in contract management and your ability to drive service excellence.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed FM services in complex environments. If you have experience in banking or financial services, make sure to mention it as it is highly desirable for this position.
Showcase Leadership Skills: Since the role requires leading cross-functional teams, include examples of how you've influenced senior stakeholders and led teams towards strategic outcomes. This will demonstrate your capability to fulfil the leadership aspect of the role.
How to prepare for a job interview at Colliers International EMEA
✨Showcase Your Experience
Be prepared to discuss your extensive experience in managing national FM portfolios, especially those with significant contract values. Highlight specific examples where you've successfully implemented FM strategies and improved service delivery.
✨Demonstrate Commercial Acumen
Since the role requires exceptional commercial skills, be ready to talk about your experience with contract management and cost control. Use concrete examples to illustrate how you've driven efficiencies and managed budgets effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in high-risk environments. Prepare scenarios where you've had to manage escalations or service quality issues, detailing your approach and the outcomes.
✨Understand the Company’s Objectives
Research Colliers and their strategic objectives within the commercial real estate sector. Be ready to discuss how your vision for FM can align with their goals, particularly in terms of service excellence and operational efficiency.
