Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage user access requests for SAP and bespoke systems, ensuring compliance and customer satisfaction.
- Company: Join a dynamic team in Milton Keynes focused on IT services and user management.
- Benefits: Enjoy a competitive day rate and the opportunity to work onsite in a collaborative environment.
- Why this job: Be part of a crucial role that drives change and supports exciting project initiatives.
- Qualifications: Experience in User Access Management and ITIL V3 Service Management is essential.
- Other info: Fluency in German is a plus; this role offers a chance to thrive under pressure.
The predicted salary is between 40000 - 60000 £ per year.
Location: Milton Keynes - Onsite
Duration: 6 Months
Day rate: 209 inside IR35
Role Description:
Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also be responsible for processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in driving and implementing change and supporting project portfolio initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact.
Skills and Experience:
- Knowledge and proven experience of User Access Management
- Detailed knowledge and experience of working in a user management role within an IT services organisation.
- ITIL V3 Service Management qualified, or prepared to achieve qualification
- Strong customer service and time management skills
- Good analytical skills and the ability to demonstrate systematic thought processes
- A strong team player
- Ability to cope with pressure, meet deadlines and prioritise appropriately
- Flexible, customer focused and motivated by a challenge
- Proficient in compiling report and management information
Desirable:
- Experience of user management within the financial services industry
- Previous experience in Financial Services, Automotive Finance or retail consumer finance (B2C).
- Verbal and written German language skills are advantageous
User Management Analyst employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Management Analyst
✨Tip Number 1
Familiarise yourself with User Access Management principles and ITIL V3 Service Management. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed user requests or resolved issues in previous roles. This will highlight your ability to deliver exceptional customer satisfaction.
✨Tip Number 3
Network with professionals in the financial services industry, especially those with experience in user management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Brush up on your analytical skills by practising problem-solving scenarios related to user access issues. Being able to demonstrate systematic thought processes during discussions will set you apart from other candidates.
We think you need these skills to ace User Management Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in User Access Management and IT services. Emphasise any ITIL qualifications and customer service skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Showcase your ability to manage user access requests and your experience in cross-functional collaboration.
Highlight Analytical Skills: In your application, provide examples of how you've used analytical skills to solve problems or improve processes in previous roles. This will demonstrate your systematic thought process, which is important for this position.
Showcase Customer Service Experience: Since exceptional customer satisfaction is key, include specific instances where you successfully managed customer expectations and delivered results under pressure. This will help illustrate your fit for the role.
How to prepare for a job interview at Experis
✨Understand User Access Management
Make sure you have a solid grasp of user access management principles. Be prepared to discuss your previous experience in this area, especially any specific systems you've worked with, like SAP or bespoke systems.
✨Showcase Your Customer Service Skills
Since this role emphasises exceptional customer satisfaction, think of examples where you've successfully managed customer expectations and resolved issues. Highlight your ability to communicate effectively and keep customers informed.
✨Demonstrate Analytical Thinking
Prepare to showcase your analytical skills by discussing how you've approached problem-solving in past roles. You might want to bring up specific instances where your systematic thought processes led to successful outcomes.
✨Highlight Team Collaboration
This position requires working cross-functionally, so be ready to talk about your experiences as a team player. Share examples of how you've collaborated with different departments to achieve common goals, especially in high-pressure situations.
