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- Tasks: Lead a vibrant community, manage a team, and ensure top-notch resident satisfaction.
- Company: Join a fast-growing operator in the Build-to-Rent sector, focused on enhancing resident experiences.
- Benefits: Enjoy a competitive salary, flexible hours, and a dynamic work environment with great amenities.
- Why this job: Be part of a community-driven culture that values service, engagement, and personal growth.
- Qualifications: Experience in property management or hospitality is preferred; strong leadership skills are essential.
- Other info: Opportunity to influence community events and engage with local charities.
The predicted salary is between 48000 - 52800 £ per year.
Salary: GBP48,000 per annum, plus 10% discretionary bonus
Location: Salford Quays
Hours: 9:00 am - 5:30 pm Monday to Friday (some flexibility to work outside of these hours to support resident events or respond to resident escalations)
Permanent
My client is a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, dedicated to making life simpler and more fulfilling for their residents and clients. Their standout Build-to-Rent development offers 151 beautifully designed individual units. Residents enjoy a host of premium amenities, including a fully equipped gym, a calming yoga studio, and a fantastic roof terrace with stunning panoramic views across the Quays.
As General Manager, you will lead the on-site team and ensure a vibrant community within the building. You will build and maintain the building’s reputation, drive revenue to meet or exceed targets, and manage costs within budget. You will also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.
Key Responsibilities:- People Management: Recruit, train, and motivate the on-site team. Conduct annual appraisals and regular 1-2-1s. Ensure adherence to processes and achievement of SLAs/KPIs.
- Community Engagement & Satisfaction: Deliver top-tier service to enhance member satisfaction and retention. Develop action plans based on customer satisfaction surveys. Engage with local charities and encourage resident participation. Manage the community app with events and information.
- Marketing & Lettings: Contribute to marketing strategies to maximise returns. Meet income and leasing targets, minimising void periods. Stay updated on local market and competitor services. Oversee content for the members portal and social media channels.
- Planning & Daily Management: Plan and schedule work streams effectively. Provide clear instructions and promote team communication.
- Financial & Reporting: Lead budget setting processes and manage development budgets. Identify opportunities for additional income and cost efficiencies. Produce regular asset performance reports with clear strategies.
- Building Operations: Ensure efficient operations and service delivery on site. Monitor maintenance activities and quality control. Manage service failures and contractor performance.
- Health & Safety Compliance: Oversee H&S and statutory compliance on site. Manage supplier and contractor compliance with H&S requirements. Handle risk assessments, accident reporting, and emergency preparedness.
- ARLA or IRPM qualification desirable.
- Experience in residential property ideally BTR or PBSA or hospitality sectors.
- Knowledge of English statutory letting requirements.
- Strong management skills and experience working to budgets and targets.
- Positive, professional, and customer-focused with strong relationship-building skills.
- Commercially minded and strategically driven.
- Proactive, resilient, and adaptable with excellent problem-solving abilities.
- Strong sense of ownership, communication skills and ability to influence decisions.
- Ability to remain calm under pressure and manage time effectively.
In the first instance please apply by forwarding your CV.
General Manager - Build to Rent employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Build to Rent
✨Tip Number 1
Familiarise yourself with the Build-to-Rent sector and current market trends. Understanding the unique challenges and opportunities in this space will help you speak confidently about how you can contribute to our community at StudySmarter.
✨Tip Number 2
Network with professionals in the property management and hospitality sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the General Manager position.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in the past. Highlight your experience in training and motivating staff, as well as how you've driven community engagement and satisfaction.
✨Tip Number 4
Prepare to discuss your financial acumen, particularly in budget management and revenue generation. Be ready to share specific strategies you've implemented in previous roles that have led to increased income or cost efficiencies.
We think you need these skills to ace General Manager - Build to Rent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, particularly in Build-to-Rent or similar sectors. Emphasise your leadership skills and any achievements related to community engagement and financial management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams, improved resident satisfaction, or driven revenue in previous positions.
Highlight Relevant Qualifications: If you have an ARLA or IRPM qualification, be sure to mention it prominently. Also, include any other relevant certifications or training that demonstrate your expertise in property management and compliance.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively handled challenges in previous roles. This could include managing service failures, improving operational efficiency, or enhancing community engagement.
How to prepare for a job interview at Ritz Recruitment
✨Showcase Your People Management Skills
As a General Manager, you'll be leading a team. Be prepared to discuss your experience in recruiting, training, and motivating staff. Share specific examples of how you've successfully managed teams and improved performance.
✨Demonstrate Community Engagement Experience
Highlight any previous roles where you enhanced customer satisfaction or engaged with the community. Discuss strategies you've implemented to boost resident participation and satisfaction, as this is crucial for the role.
✨Understand Financial Management
Familiarise yourself with budget setting and financial reporting. Be ready to talk about how you've managed budgets in the past and any strategies you've used to identify cost efficiencies or additional income opportunities.
✨Prepare for Health & Safety Questions
Given the importance of health and safety compliance in this role, brush up on relevant legislation and your experience in managing H&S requirements. Be prepared to discuss how you've handled risk assessments and ensured compliance in previous positions.
