Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as an Admin Officer, managing emails and collaborating with social workers.
- Company: Brook Street partners with the Home Office to support vital national assessments.
- Benefits: Enjoy a competitive hourly rate and a supportive work environment.
- Why this job: Make a difference while developing your skills in a dynamic, customer-focused role.
- Qualifications: Strong communication, organisational skills, and IT knowledge are essential.
- Other info: Two weeks of training required; must have lived in the UK for over 5 years.
Position: Administrative Officer
Location: Croydon Metro Point - Office Based
Hourly rate: £15.92
Working Days/Hours: Monday to Friday: 09:00 - 17:00
Brook Street, in partnership with the Home Office, has a fantastic opportunity for an Admin Officer to join their team.
Experience Needed/Desired:
- Excellent communication and organisational skills
- Ability to work flexibly to meet changing priorities
- A good knowledge of IT
- Experience of working in a customer-focused environment
Desirable skills and experience:
- Experience of using Home Office systems, such as Atlas, Moveit
List of duties/responsibilities:
- Ensure operational outcomes are delivered in line with standards required (SOPs)
- Collaborate with the Social Work Team to ensure referrals meet NAAB criteria before acceptance
- Monitor inboxes daily and action emails within agreed timescales
- Flag safeguarding risks for young persons to the Social Work Team Manager promptly
- Update all MI trackers
- Use of MOVEit
- Process all personal data in accordance with policies, report incidents/breaches following procedures
- Share best practice procedures with team and Social Workers as needed
- Complete mandatory and refresher training annually
- Perform any ad-hoc duties to support the team
Training:
Two weeks training period. During training, 100% in the office. No annual leave permitted during the 3-week training period.
Clearance level:
DBS + CTC (to be applied for by Brook Street upon successful application)
Role-specific requirements:
- Must hold a valid passport
- Must have lived in the UK for longer than 5 years; periods of 6 months or more outside the UK in the last 5 years are not accepted
- Role requires security clearance, which will be processed if successful
Brook Street supports the Armed Forces Covenant and guarantees to interview all veterans or spouses/partners of military personnel who meet the essential criteria. As a Disability Confident Leader with the Gold Award from the Defence Employer Recognition Scheme, we offer a guaranteed interview with a PSR Sourcer to eligible candidates. If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet the criteria, please reach out via the Brook Street website to register your interest. We are committed to engaging with you. When there is a high volume of eligible candidates, the best candidates from this group will be shortlisted for interview.
Administration Officer employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer
✨Tip Number 1
Familiarise yourself with the Home Office systems mentioned in the job description, such as Atlas and MOVEit. Having a good understanding of these tools will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or priorities in previous roles. This will show that you can adapt to the dynamic environment of the NAAB.
✨Tip Number 3
Since the role involves collaboration with the Social Work Team, think about instances where you've worked effectively in a team setting. Be ready to discuss how you contributed to achieving common goals.
✨Tip Number 4
Prepare to discuss your experience in customer-focused environments. Think of specific situations where you provided excellent service or resolved issues, as this will align well with the expectations of the role.
We think you need these skills to ace Administration Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Administrative Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your communication and organisational skills, as well as any experience in customer-focused environments. Mention any familiarity with Home Office systems like Atlas or Moveit if applicable.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the role. Use specific examples from your past experiences to demonstrate your ability to meet the job's demands.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Brook Street
✨Showcase Your Communication Skills
As an Administration Officer, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Use examples from your past experiences where you successfully communicated with colleagues or clients.
✨Highlight Organisational Abilities
The role requires strong organisational skills. Discuss specific strategies you use to manage your time and tasks efficiently. You might want to mention any tools or methods that help you stay organised, especially in a fast-paced environment.
✨Familiarise Yourself with Relevant IT Systems
Knowledge of IT is essential for this position. If you have experience with Home Office systems like Atlas or Moveit, make sure to mention it. If not, do some research on these systems and express your willingness to learn quickly.
✨Demonstrate Flexibility and Adaptability
The job requires the ability to work flexibly to meet changing priorities. Prepare to discuss situations where you had to adapt to new challenges or changes in your workload. This will show your potential employer that you can handle the dynamic nature of the role.
