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- Tasks: Support critical systems, manage incidents, and ensure high availability of our Aladdin platform.
- Company: Join BlackRock, a leading FinTech firm managing a quarter of the world's assets.
- Benefits: Enjoy flexible time off, education reimbursement, and health support resources.
- Why this job: Be part of a diverse team that values collaboration and innovation in a global environment.
- Qualifications: Degree in Computer Science or related field; 1-2 years in Production Support required.
- Other info: Work hybrid with at least 4 days in the office to enhance teamwork.
The predicted salary is between 28800 - 48000 £ per year.
You will work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, managing about a quarter of the world's assets under management. BlackRock is a global but close-knit team that shares a common goal of providing the best support to our business partners and customers. We embrace diversity and offer flexible benefits, collaborative spaces, and more.
The individual in this position will handle business-critical compute workloads, real-time processing, data transfer services, application onboarding, upgrades, and recovery procedures. Our international team provides 24/7 support across four regions. Additional responsibilities include developing cost-effective support methods, working with Development Groups on application changes, onboarding new technologies, and disaster recovery planning.
Team Overview: The Service Management Operations Group monitors, supports, and administers production environments for all BlackRock businesses, acting as first responders for troubleshooting and escalation. We collaborate globally, manage a broad range of technologies, and aim to deliver excellent service through teamwork and innovation.
Role Responsibilities:
- Ensure changes are fully completed and services restored.
- Identify process improvements for change implementation and weekend checkouts.
- Support and maintain the Aladdin infrastructure, ensuring high availability.
- Use analysis tools to diagnose system performance and improve operations.
- Communicate effectively during incident management.
- Engineer solutions for environment recovery post-maintenance.
- Utilize ServiceNow for incident and problem management.
- Work on rotational weekend shifts.
Qualifications:
- A four-year degree in Computer Science, MIS, Mathematics, Physics, or Engineering.
- 1-2 years experience in Production Support.
- Understanding of Linux administration fundamentals.
- Experience with Incident and Problem management.
- System administration experience is a plus.
- Programming skills in Java, Python, Perl, or shell scripting.
- Ability to learn new technologies quickly.
- Positive attitude and team spirit.
- Experience with Cloud Platforms like Azure, AWS, GCP.
Pluses:
- Interest in technologies like Ansible, Chef, AWX, ServiceNow, Autosys, Kafka, Kubernetes.
- Project management and documentation skills.
We are committed to diversity and equal opportunity employment, providing reasonable accommodations for individuals with disabilities.
Our Benefits: We offer retirement tools, education reimbursement, health and emotional support resources, family programs, and Flexible Time Off.
Our Hybrid Work Model: Employees work at least 4 days in the office and 1 day remotely, with some roles requiring more in-office presence to foster collaboration and learning.
About BlackRock: Our mission is to help more people achieve financial well-being. We serve a diverse client base and operate globally as 'One BlackRock,' fostering a culture of inclusion and collaboration. Our networks and recognition, such as Disability:IN and Forbes awards, reflect our commitment to an inclusive and responsible workplace.
Production Support Engineer, Analyst employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Engineer, Analyst
✨Tip Number 1
Familiarise yourself with the Aladdin platform and its functionalities. Understanding how it operates will give you a significant edge during interviews, as you'll be able to discuss its features and how they relate to production support.
✨Tip Number 2
Brush up on your Linux administration skills, as this is fundamental for the role. Consider setting up a personal project or lab environment where you can practice and demonstrate your knowledge of system administration.
✨Tip Number 3
Gain hands-on experience with incident and problem management tools like ServiceNow. If you haven't used it before, look for online tutorials or courses that can help you understand its functionalities and best practices.
✨Tip Number 4
Showcase your programming skills in Java, Python, or shell scripting by working on small projects or contributing to open-source initiatives. This not only enhances your skills but also provides tangible examples to discuss during your interview.
We think you need these skills to ace Production Support Engineer, Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in production support and any technical skills that align with the job description, such as Linux administration and programming languages like Java or Python.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of BlackRock's mission and values that resonate with you, and explain how your background makes you a great fit.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed incident and problem management, as well as your experience with cloud platforms like Azure or AWS. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Your Soft Skills: Don't forget to mention your ability to communicate effectively during incident management and your positive attitude. These soft skills are crucial for working in a collaborative environment like BlackRock.
How to prepare for a job interview at ENGINEERINGUK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Production Support Engineer. Familiarise yourself with the Aladdin platform and how it supports global corporations. This will help you articulate how your skills align with the role during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Linux administration, incident management, and any programming languages you know, such as Java or Python. Highlight specific examples where you've successfully resolved issues or improved processes in previous roles.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be ready to share examples of how you've collaborated with others in past projects. Emphasise your positive attitude and willingness to support your colleagues, especially in high-pressure situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the technologies used, and the company's approach to innovation and support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
