Production Support Engineer, Analyst

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View more categories View less categories Sector Engineering Role Professional Contract Type Permanent Hours Full Time

About this role

About the role:

You will work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, managing about a quarter of the world\’s assets under management.

BlackRock is a global but close-knit team that shares a common goal of providing the best support to our business partners and customers. We embrace diversity and offer flexible benefits, collaborative spaces, and more.

The individual in this position will handle business-critical compute workloads, real-time processing, data transfer services, application onboarding, upgrades, and recovery procedures. Our international team provides 24/7 support across four regions.

Additional responsibilities include developing cost-effective support methods, working with Development Groups on application changes, onboarding new technologies, and disaster recovery planning.

If this excites you, we want to hear from you.

Team Overview

The Service Management Operations Group monitors, supports, and administers production environments for all BlackRock businesses, acting as first responders for troubleshooting and escalation.

We collaborate globally, manage a broad range of technologies, and aim to deliver excellent service through teamwork and innovation.

Role Responsibilities

• Ensure changes are fully completed and services restored.
• Identify process improvements for change implementation and weekend checkouts.
• Support and maintain the Aladdin infrastructure, ensuring high availability.
• Use analysis tools to diagnose system performance and improve operations.
• Communicate effectively during incident management.
• Engineer solutions for environment recovery post-maintenance.
• Utilize ServiceNow for incident and problem management.
• Work on rotational weekend shifts.

Qualifications

• A four-year degree in Computer Science, MIS, Mathematics, Physics, or Engineering.
• 1-2 years experience in Production Support.
• Understanding of Linux administration fundamentals.
• Experience with Incident and Problem management.
• System administration experience is a plus.
• Programming skills in Java, Python, Perl, or shell scripting.
• Ability to learn new technologies quickly.
• Positive attitude and team spirit.
• Experience with Cloud Platforms like Azure, AWS, GCP.

Pluses

• Interest in technologies like Ansible, Chef, AWX, ServiceNow, Autosys, Kafka, Kubernetes.
• Project management and documentation skills.

We are committed to diversity and equal opportunity employment, providing reasonable accommodations for individuals with disabilities.

Our Benefits

We offer retirement tools, education reimbursement, health and emotional support resources, family programs, and Flexible Time Off.

Our Hybrid Work Model

Employees work at least 4 days in the office and 1 day remotely, with some roles requiring more in-office presence to foster collaboration and learning.

About BlackRock

Our mission is to help more people achieve financial well-being. We serve a diverse client base and operate globally as \”One BlackRock,\” fostering a culture of inclusion and collaboration.

Our networks and recognition, such as Disability:IN and Forbes awards, reflect our commitment to an inclusive and responsible workplace.

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