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- Tasks: Join a busy team providing top-notch admin and customer support.
- Company: Be part of a dynamic department ensuring smooth operations.
- Benefits: Enjoy a temporary role with 36 hours per week and flexible working options.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Strong communication skills and experience with Microsoft Excel and SharePoint required.
- Other info: Immediate start available; apply now to kickstart your career!
The predicted salary is between 24000 - 36000 £ per year.
Location: Bromley BR1
Start Date: ASAP
Contract Type: Temporary ongoing
Weekly Hours: 36 hours per week
Job Purpose
We are currently recruiting for a Business Support Officer to join a busy team, providing high-quality administrative and customer-focused support to ensure the smooth running of departmental operations. This is a great opportunity for someone with excellent organisational skills, proven administrative experience, and a strong understanding of confidentiality and case management.
Key Responsibilities:
- To ensure correspondence including letters, email and telephone calls are dealt with appropriately including alerting the Manager to specific priorities and issues.
- To provide and ensure confidentiality in respect of the work of the Team at all times.
- Ensure all information is recorded accurately and in a timely manner using SharePoint and Microsoft Excel.
- To ensure line of business systems are updated with relevant documents, notes etc to ensure accurate case management.
- Assist other teams within Compliance & Strategy service with administrative tasks as required.
- Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department / Section.
Ideal Candidate:
- Strong customer service and communication skills, including a confident telephone manner.
- Proven experience maintaining administrative and business support systems.
- Good IT skills with experience using Microsoft Excel, SharePoint, and other line-of-business systems.
- Ability to handle a wide range of enquiries, including sensitive issues, professionally and with discretion.
- Experience working in a fast-paced, customer-facing environment.
- Strong attention to detail and ability to prioritise workload effectively.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail.
Business Support Officer employer: Service Care Solutions Ltd
Contact Detail:
Service Care Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, like SharePoint and Microsoft Excel. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Prepare examples of how you've handled sensitive information or customer enquiries in previous roles. This will showcase your ability to maintain confidentiality and professionalism, which are crucial for this position.
✨Tip Number 3
Research the department's operations and any recent projects they have undertaken. Showing that you understand their work and how you can contribute will impress the hiring manager during your conversation.
✨Tip Number 4
Practice your communication skills, especially your telephone manner. Since the role involves a lot of customer interaction, being articulate and confident on the phone can make a significant difference in how you're perceived.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience and customer service skills. Use specific examples that demonstrate your ability to manage correspondence and maintain confidentiality.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Business Support Officer role. Emphasise your organisational skills and experience with Microsoft Excel and SharePoint, as well as your ability to handle sensitive issues professionally.
Highlight Relevant Experience: In your application, focus on your previous roles that involved administrative support and case management. Mention any experience in fast-paced environments and how you effectively prioritised your workload.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Service Care Solutions Ltd
✨Showcase Your Organisational Skills
As a Business Support Officer, you'll need to demonstrate your excellent organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting how you prioritised effectively.
✨Emphasise Confidentiality and Discretion
Given the nature of the role, it's crucial to convey your understanding of confidentiality. Be ready to discuss situations where you handled sensitive information and how you ensured it remained confidential, showcasing your professionalism.
✨Familiarise Yourself with Relevant Software
Since the job requires proficiency in Microsoft Excel and SharePoint, brush up on these tools before the interview. You might be asked about your experience with them, so be prepared to discuss specific functions or features you have used.
✨Demonstrate Strong Customer Service Skills
The role involves a lot of customer interaction, so be prepared to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and any experience dealing with challenging enquiries professionally.
