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For Companies At a Glance
- Tasks: Support the service team with technical expertise and coordinate resources for efficient job completion.
- Company: Join SMT GB, a leader in heavy plant machinery manufacturing, known for innovation and quality.
- Benefits: Enjoy 25 days leave, a pension scheme, health support, and fun company events.
- Why this job: Be part of a dynamic team, enhance your technical skills, and make a real impact.
- Qualifications: NVQ Level 3 in Plant Maintenance or equivalent; strong communication and problem-solving skills required.
- Other info: This is an entry-level contract role with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
SMT GB is seeking a Technical Coordinator to join our dynamic team. This role will support the service centre office team with technical expertise to ensure effective planning and processing of cases supporting our Engineering team. Technical Coordinators will provide first-line technical support for customers, engineers, and service coordinators requiring in-depth technical descriptions.
What You Will Be Doing
- Serve as the first escalation point for technical support within the Service Co-ordination team.
- Assist the Service Delivery Manager in identifying training and development needs for Engineers.
- Communicate with customers at a highly technical level.
- Coordinate materials, labour, and resources for efficient job completion.
- Ensure compliance with processes and standards per the SMT GB Integrated Management System (SHEQ).
- Act as deputy for the Service Delivery Manager during absences.
- Collaborate with the Contract Service Agreement team to ensure machines are serviced OTIF.
- Optimize scheduling and resource utilization, applying a right-first-time approach.
- Report and address ongoing or cost-related anomalies.
- Work with Engineers and Payroll to ensure accurate recording of engineer hours.
Requirements
- NVQ Level 3 in Plant Maintenance or equivalent.
- Deep technical knowledge of current heavy plant mechanical systems, machine ranges, and parts.
- Excellent written and verbal communication skills.
- Strong customer service orientation.
- Effective troubleshooting and problem-solving skills.
- Ability to build relationships with stakeholders at all levels.
- Proficient IT skills, including MS Office and multiple systems.
- Ability to produce and interpret technical reports.
- Ability to work independently and at pace.
Desirable
- Experience in technical support or project coordination roles preferred.
Benefits
In addition to a competitive salary, we offer: 5% Employer Pension contribution, 25 days annual leave plus Bank Holidays, Cycle to Work Scheme, Life Assurance (4x salary), Yulife Wellbeing App, Health and mental health support sessions, Free Will writing service, Employee Assistance Program (EAP), Healthshield Cashplan, Family Friendly policies, Company events.
Additional Information
- Seniority level: Entry level
- Employment type: Contract
- Job function: Information Technology
- Industry: Machinery Manufacturing
Technical Service Coordinator - Heavy Plant employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Coordinator - Heavy Plant
✨Tip Number 1
Familiarise yourself with the latest heavy plant mechanical systems and parts. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in technical contexts. Being able to explain complex concepts clearly will set you apart as a candidate who can effectively support both customers and engineers.
✨Tip Number 3
Network with professionals in the machinery manufacturing industry. Attend relevant events or join online forums to connect with others who might provide insights or even referrals for the Technical Service Coordinator position.
✨Tip Number 4
Prepare to discuss your problem-solving and troubleshooting experiences in detail. Be ready to share specific examples of how you've successfully resolved technical issues in past roles.
We think you need these skills to ace Technical Service Coordinator - Heavy Plant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Service Coordinator position. Familiarise yourself with the technical aspects mentioned in the job description, such as heavy plant mechanical systems and customer service expectations.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical knowledge, communication skills, and any previous roles in technical support or project coordination.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving abilities and customer service orientation, and explain how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of heavy plant mechanical systems and parts. Be prepared to discuss specific examples from your experience that demonstrate your technical expertise, as this role requires in-depth knowledge.
✨Demonstrate Strong Communication Skills
Since you'll be communicating with customers and engineers at a highly technical level, practice explaining complex concepts in simple terms. This will show your ability to convey information clearly and effectively.
✨Highlight Problem-Solving Abilities
Prepare to discuss past experiences where you successfully troubleshot issues or coordinated projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your problem-solving skills.
✨Emphasise Team Collaboration
This role involves working closely with various teams, so be ready to share examples of how you've collaborated with others in previous roles. Highlight your ability to build relationships and work effectively within a team environment.
