Nightclub Operations Manager

Ministry of Sound opened in 1991 in a disused bus garage in a forgotten corner of South London. It was the first nightclub in the UK to have a 24-hour licence, didn’t serve alcohol and featured an earth-shaking sound system in a specially constructed dance box.

We went on to become the world’s largest independent record company, now with Sony, and stage giant dance events, including one for over 50,000 people at the O2 during the millennium.

We were pioneers in electronic music and have a history of taking risks, innovation, and colourful and creative marketing.

Thirty years later we opened The Ministry, a workspace run as a member’s club, in a 50,000 sq. ft Victorian warehouse in SE1.

The design is relaxed but functional with a bar, opening windows, an outside courtyard and plenty of space to sit, relax, work and socialise – everything you wouldn’t expect to find in a standard office.

There’s great home cooked F&B, a state-of-the-art gym and fitness studio with daily classes, together with a cultural and business events programme.

As a business we don’t take ourselves too seriously, like to laugh and have fun, but we have high standards, a relentless attention to detail and the continuous improvement of our product, and we work hard as a team.

We hate cliché, doing things the way others do and continuously seek to differentiate our brands and products almost as a point of pride.

ROLE:

Join us at Ministry of Sound as a Club Operations Manager, where you’ll oversee the smooth operation of the club during assigned shifts, ensuring a safe, enjoyable, and high-quality experience for all guests.

Your key responsibilities will include supervising the day-to-day operations of the club during shifts, ensuring compliance with health and safety regulations and club policies, and managing security, bar staff, and other team members to maintain a safe and efficient environment.

You’ll address customer inquiries, complaints, and issues promptly and professionally, ensuring high standards of customer service and satisfaction.

You’ll monitor crowd control and manage entry and exit points.

You’ll lead and motivate staff during shifts, ensuring effective teamwork and communication.

Conducting briefings and debriefings with staff before and after shifts, you’ll provide training and support to new and existing staff members.

You’ll ensure the maintenance and cleanliness of the club during shifts, coordinate with maintenance staff for repairs and improvements, and monitor inventory and manage procurement of supplies.

Ensuring all operations comply with local laws and regulations, you’ll monitor and report on operational performance and incidents, providing regular reports to the General Manager.

A part of this role will include taking ownership of one the following key areas designated by the General Manager.

Events: You will liaise with the Ministry Venues Events team to coordinate and execute corporate events, create notes and briefs for the team supporting with managing event logistics and ensuring all requirements are met.

Bars: You will oversee the operations of all bars within the venue, including inventory management, stock control, SPH targets, bar training and ensuring compliance with licensing regulations.

Operations: You will manage all operational aspects of the venue, including maintenance, security, logistics, and rota planning to ensure smooth and efficient functioning.

All other duties as assigned.

This is a unique and exciting opportunity to be a part of a world renowned venue and business. You must be flexible with working hours, including evenings and weekends, to accommodate nightclub events when needed.

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