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- Tasks: Lead customer relationships post-implementation and ensure ongoing success with our products.
- Company: Join Unity5, a fast-growing SaaS company dedicated to solving real-world problems with innovative technology.
- Benefits: Enjoy a collaborative environment where your ideas matter and your work makes a real impact.
- Why this job: Be the voice of the customer and shape product enhancements while building long-term partnerships.
- Qualifications: 2+ years in Customer Success within a SaaS or tech environment; strong communication and analytical skills required.
- Other info: Experience in parking or traffic management is a plus; familiarity with HubSpot is beneficial.
The predicted salary is between 36000 - 60000 £ per year.
At Unity5, Customer Success isn’t just a department – it’s a driving force behind everything we do. Our mission is simple: to help our clients succeed, and to make sure every experience they have with us is exceptional. We’re looking for a Customer Success Manager to join our growing team and take charge of our Private and Local Authority customer relationships post-implementation. If you’re passionate about building long-term partnerships, driving adoption, and delivering real value, then you might just be our perfect match.
What You’ll Be Doing:
- Customer Champion: Take the reins post go-live, ensuring customers see ongoing success and value from our products and services. Build strong relationships with stakeholders and become a trusted advisor. Develop tailored success plans in collaboration with Account Management, aligned to customer goals and commercial outcomes.
- Growth & Retention: Spot opportunities to cross-sell and upsell – and work with the Account Management team to turn them into reality. Stay close to customer health through regular check-ins, health checks, and workshops, sharing data-driven wins with senior stakeholders. Drive engagement in our customer communities and user groups, both online and in person.
- Voice of the Customer: Be the internal advocate for your customers, ensuring their feedback shapes our roadmap. Work with Product and Development teams to channel real-world insights into product enhancements. Partner with Marketing to turn customer success stories into standout case studies.
- Product Expert & Educator: Become a Unity5 product guru, helping customers get the most from our platform. Deliver training, webinars, and contribute content to our knowledge hub to support scalable success. Stay on top of new features and releases so your customers always have the latest and greatest.
What You’ll Bring:
- Required: 2+ years of experience in Customer Success within a SaaS or tech environment. Proven track record managing multiple customer accounts and driving retention. Confident communicator with strong presentation skills (in person and virtual). Analytical mindset – you know how to prove value through data. Comfortable navigating both technical and non-technical conversations. Process-driven, organised, and solutions-focused with a self-starter attitude.
- Nice to Have: Experience in the parking or traffic management industry. Familiarity with HubSpot. Worked in a scale-up environment and helped shape new processes.
Why Unity5?
We’re a fast-growing SaaS company, passionate about solving real-world problems through innovative tech. You’ll be joining a collaborative team where your voice is heard, your ideas are valued, and your work directly impacts the success of our customers and our company.
Customer Success Manager employer: Unity5 (Unity Five Ltd)
Contact Detail:
Unity5 (Unity Five Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Unity5's products and services. Understanding the ins and outs of what we offer will not only help you in interviews but also demonstrate your genuine interest in the role and how you can contribute to customer success.
✨Tip Number 2
Network with current or former employees of Unity5 on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your discussions with us.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed customer relationships and driven retention. Highlighting these achievements will showcase your capability to excel in the Customer Success Manager role.
✨Tip Number 4
Stay updated on industry trends, especially in SaaS and customer success. Being knowledgeable about current challenges and innovations will allow you to speak confidently about how you can help Unity5's customers succeed.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly within a SaaS or tech environment. Emphasise your ability to manage multiple customer accounts and drive retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building long-term partnerships and driving customer success. Mention specific examples of how you've helped clients achieve their goals in previous roles.
Showcase Communication Skills: Since strong communication is key for this role, provide examples of your confident presentation skills. Whether in person or virtual, demonstrate how you effectively engage with stakeholders.
Highlight Analytical Abilities: Discuss your analytical mindset and how you've used data to prove value in past positions. This will show Unity5 that you can drive engagement and retention through informed decision-making.
How to prepare for a job interview at Unity5 (Unity Five Ltd)
✨Showcase Your Customer-Centric Mindset
Emphasise your passion for customer success during the interview. Share specific examples of how you've built strong relationships with clients and helped them achieve their goals. This will demonstrate that you understand the importance of being a customer champion.
✨Prepare for Data-Driven Discussions
Since the role requires an analytical mindset, be ready to discuss how you've used data to drive customer success in previous positions. Bring examples of metrics or KPIs you've tracked and how they influenced your strategies.
✨Familiarise Yourself with Unity5's Products
Before the interview, take some time to learn about Unity5's products and services. Being knowledgeable about their offerings will allow you to speak confidently about how you can help customers maximise their value from the platform.
✨Demonstrate Your Communication Skills
As a Customer Success Manager, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, both in person and virtually. Consider preparing a brief presentation on a relevant topic to showcase your presentation abilities.
