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- Tasks: Provide top-notch support for trading teams and resolve application issues.
- Company: Join a leading financial firm focused on commodities trading.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a global team delivering world-class service in a fast-paced industry.
- Qualifications: Experience in trade support and knowledge of trading platforms is essential.
- Other info: Ideal for tech-savvy individuals eager to learn and grow in finance.
The predicted salary is between 36000 - 60000 £ per year.
Production Support Engineer - Commodities Trading Applications Support is the first call for the firm's trading teams regarding their trading requests and trade processing. A candidate in this role interfaces with trading teams, Technology teams, External vendors, Risk Management, Operations, and the Broker community. We are looking for a L1/L2 Production Support Engineer to join our team in London, providing trade support to all EMEA Trading Teams on the firm's proprietary and external trading applications. You will be responsible for resolving client and application issues stemming from the use of our trading platforms to execute trades across global markets. The role will be focused on business support across Commodities & Fixed Income Trading production support. You will be part of a Global Support Team (follow the sun model) helping to provide our user base with world-class service.
Principal Responsibilities
- Trade Support: 1st and 2nd Line support for all Trading teams within the EMEA region
- Incident & Change management
- Assist with automating processes to increase efficiency and streamline trade support
- Manage communications with a wide range of stakeholders (firm management, brokers, development teams, risk management)
Trading Platform Onboarding and Management:
- User onboarding: responsible for the setup of new users, configuring accounts, product permissions, coordinating with risk for trading limits, and coordinating test trades
- User Trainings: Provide training to new users on various technology stacks (Trading application & risk management platforms)
Qualifications/Skills Required
- Previous experience in a Trade Support / Business Analyst role in a major financial institution (sell side / buy side / trading firm)
- Experience supporting Commodities Trading and proficiency with Trading Platforms such as Trayport, WebICE, TT
- Working knowledge of an object-oriented programming language (Python, Java) and API concepts (HTTP protocol, Rest APIs)
- Exposure to multiple asset classes (EQ Derivatives, Interest Rates derivatives, Equities Cash markets, Fixed Income, Credit) is desirable
- Good understanding of Unix / Windows environments
- Intermediate SQL skills
- Familiarity with middle and back office systems, risk management tools (OpenLink, Imagine) and with Bloomberg or Reuters market data is desirable
- Ability to prioritize in a fast-moving, high-pressure, constantly changing environment; good sense of urgency in problem management and escalation
- Excellent communication and interpersonal skills
- Detail-oriented, with accountability and a strong sense of ownership
- Fast learner with demonstrated aptitude to grasp new concepts quickly
Production Support Engineer - Commodities employer: Millennium Management LLC
Contact Detail:
Millennium Management LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Engineer - Commodities
✨Tip Number 1
Familiarise yourself with the specific trading platforms mentioned in the job description, such as Trayport and WebICE. Having hands-on experience or even a basic understanding of these tools will give you an edge during discussions with our team.
✨Tip Number 2
Brush up on your knowledge of commodities trading and the various asset classes listed in the role. Being able to speak confidently about these topics will demonstrate your genuine interest and understanding of the industry.
✨Tip Number 3
Network with professionals in the trading support field, especially those who have experience in EMEA markets. Engaging with them can provide insights into the role and may even lead to referrals within our company.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've handled high-pressure situations in the past. We value candidates who can demonstrate a strong sense of urgency and ownership in their work.
We think you need these skills to ace Production Support Engineer - Commodities
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in trade support or business analysis, particularly within commodities trading. Emphasise your familiarity with trading platforms and any programming skills you possess.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Production Support Engineer role specifically. Mention your experience with trading applications and how it aligns with the responsibilities outlined in the job description.
Showcase Technical Skills: Clearly outline your technical skills, especially your knowledge of programming languages like Python or Java, and your understanding of APIs. This is crucial for the role, so make it stand out.
Highlight Communication Abilities: Since the role involves managing communications with various stakeholders, provide examples of your excellent communication and interpersonal skills. This could be through past experiences where you successfully collaborated with teams or managed client relationships.
How to prepare for a job interview at Millennium Management LLC
✨Understand the Trading Environment
Familiarise yourself with the commodities trading landscape and the specific trading platforms mentioned in the job description, such as Trayport and WebICE. Being able to discuss your knowledge of these systems will demonstrate your readiness for the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with programming languages like Python or Java, and your understanding of APIs. Highlight any relevant projects or experiences where you used these skills, as they are crucial for the position.
✨Communicate Effectively
Since the role involves managing communications with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated complex information in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved client or application issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to prioritise effectively.
